Customer Care Supervisor - Delhi

Only for registered members Delhi, India

3 days ago

Default job background
You will be responsible for managing customer service operations related to water supply and services. This includes handling customer complaints related to water supply, billing, pressure, leakage, and quality. You will also coordinate with operations, maintenance, and billing t ...
Job description
You will be responsible for managing customer service operations related to water supply and services. This includes handling customer complaints related to water supply, billing, pressure, leakage, and quality. You will also coordinate with operations, maintenance, and billing teams for issue resolution, supervise customer care executives/helpdesk staff, and ensure timely response to customer queries and grievances. Additionally, you will be in charge of maintaining customer records and complaint logs, communicating service interruptions, maintenance schedules, and updates, ensuring compliance with company and regulatory service standards, and working on improving customer satisfaction and service efficiency. You will be responsible for managing customer service operations related to water supply and services. This includes handling customer complaints related to water supply, billing, pressure, leakage, and quality. You will also coordinate with operations, maintenance, and billing teams for issue resolution, supervise customer care executives/helpdesk staff, and ensure timely response to customer queries and grievances. Additionally, you will be in charge of maintaining customer records and complaint logs, communicating service interruptions, maintenance schedules, and updates, ensuring compliance with company and regulatory service standards, and working on improving customer satisfaction and service efficiency.


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