Customer Relationship Specialist - Daman - Zobele

Description

About Us

As part of kdc/one, Zobele is a multinational leader in product development and manufacturing, serving top Home & Personal Care FMCG companies worldwide.

We are looking for proactive and enthusiastic professionals to join our team at our site in Daman, India.

CUSTOMER RELATIONSHIP SPECIALIST

The Customer Relationship Specialist is responsible for managing the entire sales flow from order to delivery, ensuring customer expectations are met and satisfaction is maximized.

Key Responsibilities:

• Process orders and forecasts through the Corporate ERP (SAP) system, ensuring timely information exchange with customers.
• Coordinate delivery and production plans with customers, addressing any issues that may arise.
• Communicate forecast updates and changes to stakeholders, preventing information gaps.
• Align costs with customers and internal stakeholders, maintaining complete clarity on liability.
• Collect and update requirements data, including SAP price lists, fixed orders, and rolling forecasts.
• Coordinate internally and with clients on bill of materials creation, modification, and product specification changes.
• Ensure proper packaging management to avoid remnant charge backs to customers.
• Inform the Manager of specific points or issues and provide daily/weekly/monthly MIS reports for decision-making.
• Organize logistics, ensure timely invoicing, and transportation scheduling.
• Prepare weekly urgency reports and monthly stock analysis, obsolete materials, slow movements, etc.
• Manage customer requests, deliver schedules, and handle queries while respecting confidentiality rules and ethics.
• Monitor delivery and payment conditions, collections of credits, and support Business Development activities.

Requirements:

• Excellent English and Hindi language skills (prerequisite).
• Minimum Graduate degree, BE/B Tech preferred.
• Additional qualification: MBA/MMS/PGDBM (preferred).
• 4-6 years of experience in handling order-to-cash management, preferably in a manufacturing environment.
• Good computer literacy (Excel, Word, Outlook), SAP as preferred.
• Customer orientation with attention to detail.
• Good organizational and communication skills.

Estimated Salary: ₹800,000 - ₹1,200,000 per annum (depending on experience).

Zobele by kdc/one is an Equal Opportunity Employer, treating all applications equally and recruiting based on skills and qualifications.