Technical Project Manager - Hyderabad - Sonata Software

    Sonata Software
    Sonata Software Hyderabad

    1 week ago

    ₹600,000 - ₹1,800,000 (INR) per year *
    Description

    Job Title: Technical Project Manager

    The company is seeking a highly experienced Technical Project Manager with a proven track record of managing teams in Augmented and Managed Services environments. The ideal candidate will have strong expertise in SLA/KPI management, customer interfacing, requirements gathering, Agile delivery, and guiding technical teams with solutions.

    This role demands excellent communication, people management, and presentation skills, along with proficiency in Agile/Scrum methodologies and JIRA for project tracking.

    The key responsibilities include:

    Project & Delivery Management:

    • Manage end-to-end delivery for multiple projects in augmented and managed services models.
    • Drive SLA and KPI adherence across teams, ensuring timely and quality outcomes.
    • Develop and track project plans, timelines, risks, and mitigation strategies using JIRA.
    • Conduct Agile ceremonies (stand-ups, sprint planning, retrospectives) and ensure Agile best practices are followed.

    Client Engagement:

    • Act as the primary point of contact for customers, ensuring proactive communication and stakeholder alignment.
    • Translate business requirements into actionable technical tasks for delivery teams.
    • Conduct regular governance meetings, reporting on performance, risks, and improvement plans.

    Team Leadership & Guidance:

    • Lead, mentor, and manage cross-functional Agile teams.
    • Guide teams in understanding customer requirements and providing scalable solutions.
    • Foster a culture of accountability, collaboration, and continuous improvement.

    Process & Performance Management:

    • Establish and enforce best practices for SLA monitoring, escalation handling, and incident resolution.
    • Ensure accurate reporting, dashboards, and performance reviews with both internal teams and clients.
    • Drive creation and maintenance of SOPs/Runbooks to standardize service delivery.

    Communication & Presentations:

    • Deliver high-quality presentations to leadership and clients on project status, value additions, and transformation initiatives.
    • Collaborate with senior stakeholders to align on business priorities and solution strategies.

    Required Skills & Qualifications:

    • 12+ years of experience in IT services, with strong exposure to Augmented and Managed Services delivery models.
    • Proven experience in SLA and KPI management.
    • Strong knowledge of Agile/Scrum methodologies with hands-on experience running Agile projects.
    • Proficiency in JIRA (issue tracking, sprint planning, reporting, dashboards).
    • Strong customer-facing skills with ability to interface directly with executive stakeholders.
    • Hands-on experience in requirement gathering, analysis, and solution guidance.
    • Excellent people management and team leadership abilities.
    • Outstanding communication and presentation skills.
    • Ability and willingness to work in shifts to support global operations.
    • Experience in the Education domain (LMS, CRM, Student Lifecycle systems, etc.) will be an added advantage.
    * This salary range is an estimation made by beBee
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