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    Specialist Support Services - Delhi, India - HRS Hospitality & Retail Systems

    HRS Hospitality & Retail Systems
    HRS Hospitality & Retail Systems Delhi, India

    6 days ago

    Default job background
    Description

    JOB REQUIREMENTS:
    At least 1-3 years hospitality industry experience and 1-3 years PMS product exposure.
    Intimate knowledge of hotel operations.
    Ability to succeed through collaboration and working through other internal and external organizations and individuals.
    Ability to communicate effectively and build rapport with team members and clients.
    Good knowledge of the PMS product suite, OXI, IFCs.
    Able to evaluate and understand individual hotel business needs and business rules to best leverage our products functionality.


    MAIN RESPONSIBILITIES:
    Participation in support/implementation of solutions for hotels, restaurants, spas and fitness clubs across the regionHandle customer cases, triage the inbound case load and reviewing the existing owned and escalated casesEnsure familiarity with new product releases as they become availableLiaise with subject matter experts on client requests for enhancements and developmentWork with the support/implementation teams to ensure service level requirements are exceededConduct user trainingPerform other duties as requested or as deemed appropriate by management

    Candidate must be able to work scheduled shift hours (morning/afternoon shift and work on weekend/Public Holiday)


    WE OFFER:
    International company, enthusiastic environment;Motivating remuneration package;Competitive bonus scheme;Wide possibilities for training and professional growth
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