DM - Electrical Group - Market Quality - Gurugram, India - Maruti Suzuki India Limited

Description

Job Responsibility:

· HANDLING OF MARKET FEEDBACK AND WARRANTY ISSUES RELATED TO ELECTRICAL SWITCHES AND LOCKSET SYSTEM.

· EXTENSIVE VENDOR VISITS FOR PROCESS VERIFICATION AT VENDOR FOR ROOT-CAUSE ANALYSIS OF TYPICAL CASES.

· 3G AT DEALER/CUSTOMER LOCATION TO IDENTIY THE USAGE PATTERN FOR ACTUAL PROBLEM UNDERSTANDING AND TROUBLE-SHOOTING

· COORDINATION WITH MULTIPLE PRODUCT OWNERS AND PROCESS PARTNERS TO ENSURE FASTER ANALYSIS AND EXECUTION OF QUALITY IMPROVEMENTS BASED ON MARKET FEEDBACK.

· FTA APPROACH FOR SOLVING COMPLEX MARKET ISSUES.

· COMPETITOR PROCESS / DESIGN BENCHMARKING.

· DIAGNOSE AND RESOLVE CUSTOMER COMPLAINTS.

Competency Requirements:

· GOOD UNDERSTANDING OF ELECTRICALS AND ELECTRONIC PARTS.

· EXPERT IN UNDERSTANDING CIRCUIT DRAWINGS OF ELECTRICAL / ELECTRONIC PARTS AND DATA-SHEET INTERPRETATION

· PROFOUND KNOWLEDGE OF SEMI-CONDUCTOR TECHNOLOGY AND PCB MANUFACTURING PROCESSES

· GOOD EXPERIENCE ON ROOT-CAUSE ANALYSIS OF DEFECT RELATED TO SMT & SOLDERING PROCESSES

· WELL VERSED IN QC TOOLS, DOE, SIX SIGMA

· ANALYTICAL SKILLS AND LOGICAL APPROACH TOWARDS PROBLEM SOLVING

· HANDS ON EXPERIENCE IN RESOLVING COMPLEX MARKET PROBLEMS AND ABLE TO CONCISELY EXPLAIN AND PRESENT TO RELATED STAKE HOLDERS AND MANAGEMENT.

· ABILITY TO ANALYZE THE DATA AND PROPOSE SOLUTION & FUTURE STRATEGIES.

· GOOD COMMUNICATION & PRESENTATION SKILLS

· ABILITY TO WORK WITHIN STRICT TIMELINES

SPECIFIC EXPERTISE FOR FUNCTIONAL AREA:

EXPERIENCE OF PCB MANUFACTURING, SEMI-CONDUCTOR TECHNOLOGY (ESPECIALLY MOSFET, MCU, DIODE, CAPACITOR ETC...)