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Chandigarh

    International Voice Process - Chandigarh, India - Ditinus™ Technology Private Ltd.

    Ditinus™ Technology Private Ltd.
    Ditinus™ Technology Private Ltd. Chandigarh, India

    3 days ago

    Default job background
    Full time
    Description

    We are hiring for our client in Chandigarh location.

    We are hiring with our client in Chandigarh Location.

    Position: Customer Care Executive

    Location: Chandigarh

    Qualification: Only Graduated

    Work Mode: Only from Office

    Interview Type: Face to Face Walk-in Only

    Job Description:

    Review customer service notes

    Check status of services on account in diagnostic tools

    Take appropriate steps to resolve customer's problems

    Troubleshoot technical issues related to customers services

    Communicate effectively and close the loop with clients in case of observations

    Update status in internal as well as client tools

    Meet process expectations with high quality standards and adherence to SLAs

    Minimum Qualifications

    Graduate either Fresher/Experienced

    Good communication and interpersonal skills

    Ability to quickly and efficiently assimilate process knowledge

    Professional in conduct/behaviour, appearance and communication

    Understanding of web technology and cable setup

    Reliability in terms of attendance and timing

    Flexiblefor 24x7 shifts

    Should not have any commitments part time courses, tuitions, etc. that hamper work performance

    Preferred Qualifications

    Basic knowledge of excel

    Experience in troubleshooting related process

    Ability to analyse information and evaluate results to choose the best solution and solve problems

    Good documentation skills

    Interested candidate share resume on or WhatsApp me on

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