Manager Control Center - Chennai, India - Emergya Wind Turbines Private Limited

Description

EWT is a global designer and manufacturer of direct drive wind turbines, active in Europe, North America, and Asia. EWT was established in 2004 and is based in the Netherlands. The company offers a broad product portfolio of onshore direct-drive wind turbines and 24x7 renewable energy monitoring services.

Looking for professionals

Due to our ambitious international expansion strategy and our fast-growing product portfolio, we have several excellent career opportunities for professionals whose sense of commitment, motivation, innovation, and technical excellence equals our own. We strongly believe that our success in the world market for renewable energy is powered by our most valuable assets: our talented and motivated employees.

For our Control Center in Chennai, India, we are looking for a Manager Control Center based in our Chennai office, functionally reporting to the Manager Systems and Software Engineering, who is based in our Headquarters in Amersfoort, the Netherlands.

Responsibilities:

• Optimize processes, procedures, and operations to improve Control Center performance.
• Measure, report, and follow up on customer-agreed KPIs within the team.
• Maintain knowledge level within the team to satisfy KPIs agreed with customers.
• Translate customer service level agreements to manageable tasks and assign them within the team, schedule relevant training and knowledge transfer when necessary.
• Act as a Relationship Manager – maintaining excellent relationships with customers, in addition to asset technicians, and asset maintenance teams.
• Manage day-to-day operations of the Control Center and 24x7 shift scheduling within the team.
• Hire new employees, review performance, review holiday and training plans for the Control Center team.
• Assist or supervise service activities performed by third parties or colleagues.
• Knowledge and oversight of all tasks performed by the Control Center operators and step in when required by the team.
• Make sure we meet safety and quality requirements.
• Continuously improve the performance of our wind turbines based on error/gap analysis, response times, and Operational Data statistics.

Requirements:

• You have a master's or bachelor's in electrical engineering and/or sustainable/renewable energy.
• You have 5 to 7 years of experience in wind turbine service or renewable energy generator service/monitoring role.
• You have at least 2 years of proven experience in a Management or leadership role.
• You are fluent in English.
• You have excellent interpersonal and communication skills.
• You possess strong analytical skills and can process operational data.
• You have a good understanding of renewable asset operation and monitoring business.
• You work with great pleasure to build a strong and professional team and a good relationship with customers and stakeholders (both internal and external)
• You can maintain a positive attitude focused on customer satisfaction.
• You know how to solve problems and conflicts and are strong in setting priorities.
• You have a strong "can do" mentality and are commercially aware, pragmatic, and independent.
• You have the drive to improve processes and lead the team in achieving their measurable KPIs.

You will develop on the job:

• Experience in practical renewable energy system problem analysis and solution
• Experience with wind turbine
• Experience with coordinating with service teams and customers around the world

We are looking for people who are flexible, creative, and solution-minded, who show initiative and co-operate well with colleagues.

For more detailed information you can contact our Human Resource Department at

Acquisition based on this vacancy is not appreciated