Customer Service Executive - Pune, India - Tata Communications

Description

Purpose - Broad objective of the role

Providing L2 and L3 Support and ensure NW and system uptimes Network Major event handling and tracking with regular update on resolution. Network level restoration. Extending support for IOR execution and new augmentation Presenting the network/system performance to the management

Size and Scope of Role - No. of direct reports

NA

Size and Scope of Role - Total team size

NA

Minimum qualification & experience

"Degree in ECE/EE or BCA/MCA or equivalent from any recognized institution/university Certification in any specialization will be added advantage"

Other knowledge/skills

Very good knowledge in SDH/DWDM/OTN technologies Familiar in troubleshooting OSP/ISP/Infra issues Hands on SDH/DWDM/OTN equipments like Alcatel/NEC/Huawei/ECI/Tejas,Adva/Cisco/Ciena EMS/NMS Good concepts in NW design, DCN and Sync deployment Can handle team size of 5-8 and proactive in approach Good interpersonal & communication skills.

Key Responsibilities

Very good knowledge in SDH/DWDM/OTN technologies Familiar in troubleshooting OSP/ISP/Infra issues Hands on SDH/DWDM/OTN equipments like Alcatel/NEC/Huawei/ECI/Tejas,Adva/Cisco/Ciena EMS/NMS Good concepts in NW design, DCN and Sync deployment Can handle team size of 5-8 and proactive in approach Good interpersonal & communication skills.

Technical Competencies

Handling the escalated customer and SD related issues and providing L2 and L3 support. Network Major event handling and tracking with regular update on resolution Network level restoration Extending support for IOR execution and new augmentation Presenting the network/system performance to the management