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    Network Engineer - Pondicherry/Srinagar/Jammu & Kashmir/Jammu/Guwahati/Guntur/Ahmedabad/Mumbai/Navi Mumbai, India - ATech

    ATech
    ATech Pondicherry/Srinagar/Jammu & Kashmir/Jammu/Guwahati/Guntur/Ahmedabad/Mumbai/Navi Mumbai, India

    Found in: Talent IN 2A C2 - 2 days ago

    Default job background
    permanent Technology / Internet
    Description

    Role :
    Network Engineer (CCNA, CCNP)


    Job Description :
    Degree in Computer Science, Electronic/ Electrical Engineering or related disciplines with at least 2 years of relevant practical hands-on experience

    • Working knowledge in various network products such as Bluecoat proxy/ Packet shaper, Cisco IP Telephony, Cisco ACS, Aruba WLAN is a must
    • Network administration and management experience in a heterogeneous environment (Cisco and Juniper) is highly preferred
    • Good technical, analytical and troubleshooting skills, with strong customeroriented attitude and interpersonal skills
    • An achievement oriented individual, and a strong team player with the drive to explore new technologies and change processes
    • Good attitude and ability to communicate clearly.
    • Troubleshoot issues and provide efficient and prompt resolution to customers within timelines.
    • Ensure quality resolution to avoid escalations from customers and reopening of issue tickets.
    • Escalate critical issues to cross functional teams to ensure quick resolution and coordinate with the product development team on bug fixes.
    • Assume responsibility for developing detailed knowledge about specific products.
    • Ensure internal knowledge reference pages are updated
    • Develop a strong understanding of company products and procedures
    • Strong customer service and analytical skills
    • Communicating with customers to solve technical issues
    • Develop ongoing solutions for use by other technical support analysts
    • Telecommunications experience would be an asset
    • A Success Engineer operates efficiently in this climate, maintains composure, exhibits professionalism, and delivers the highest levels of client satisfaction at all times
    • A Success Engineer operates efficiently in this climate, maintains composure, exhibits

    Required Skills :

    • Strong analytical and problemsolving skills.
    • Excellent communication skills, both written and verbal.
    • A drive to dig into the details of a system or process to solve customer problems.
    • Zeal to learn and constantly upgrade skills in a fast changing work environment.
    • Ability to think on your feet and remain calm under pressure.
    • Selfmotivated, takes initiative, assumes ownership.
    • Ability to work in a highly collaborative and fastpaced environment.
    • Strong teamwork willingness and ability to get help from team members when required, and the good judgment to know when to seek help.
    )