Customer Care Executive - Bengaluru / Bangalore, India - D Square Consulting Services Private Limited

Description

JD – Customer Care Executive
This is a full-time position with one of our clients
Experience – Freshers
Location – Bangalore
A candidate who can join within 30 days

Working Mode:
Work from Office

Job Highlights

Must-Have:
Qualification: 12th completion mandatory/Graduation

• Strong communication skills

Languages:
English + (Kannada/Telugu/Tamil/Malayalam)


Experience:
Freshers only.


Additional Details:

• 6 days working /training with 1 rotational week off

General Shift: 10 am to 7 pm

Age limit: 18-29


Key Responsibilities:

Customer Interaction:

Handle inbound and outbound customer calls, addressing inquiries, resolving issues, and providing information related to banking products and services.

Product Knowledge:
Develop a comprehensive understanding of banking products and services to effectively communicate and guide customers.

Compliance:
Ensure compliance with banking regulations and security procedures during customer interactions.

Issue Resolution:
Investigate and resolve customer complaints or concerns promptly and professionally.

Cross-Selling:
Identify opportunities to cross-sell and promote additional banking products to customers based on their needs.

Documentation:
Maintain accurate and detailed records of customer interactions, transactions, and issue resolutions.

Adherence to Protocols:
Follow established protocols and procedures to ensure the security and confidentiality of customer information.