- Education and Experience
- High school diploma or GED; 2 years experience in the housekeeping or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
- CORE WORK ACTIVITIES
- Managing Housekeeping Operations
- Maintains strong working relationship with Front Office to ensure effective communications for operational issues.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Ensures guestrooms, public space and employee areas are cleaned according to operating standards.
- Ensures compliance with all housekeeping policies, standards and procedures.
- Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds.
- Managing Departmental Costs
- Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.
- Understands the importance of department s operation on the overall property financial goals and educates staff on details as appropriate.
- Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
- Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.
- Ensuring Exceptional Customer Service
- Responds to and handles guest problems and complaints effectively.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Empowers employees to provide excellent customer service.
- Develops goals and expectations for direct report managers.
- Celebrates successes and publicly recognizes the contributions of team members.
- Reviews employee satisfaction results to identify and address employee problems or concerns.
- Communicates expectations, recognizes performance, and produces desired business results.
- Conducting Human Resources Activities
- Ensures property policies are administered fairly and consistently.
- Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Establishes goals and objectives for all areas of responsibility.
- Directs staff to strive for continuous improvement in all areas of responsibility.
- Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
- Manages employee progressive discipline procedures for areas of responsibility.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensures employees are treated fairly and equitably.
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Director of Services - Mumbai - Marriott
Description
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Director – Academic Services
Emeritus- Mumbai
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Director - Academic Services
Only for registered members Mumbai
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Director, Client Services
Only for registered members Mumbai, Maharashtra
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Client Servicing Director
Only for registered members Mumbai Metropolitan Region
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Director - Client Servicing
Only for registered members Mumbai, Maharashtra
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Director Client servicing
Only for registered members Mumbai
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Creative Services Director
Only for registered members Mumbai City
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Director – Academic Services
Only for registered members Mumbai City
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Client Servicing Director
Only for registered members Mumbai City
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Director of Client Services
Only for registered members Mumbai City
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Client Servicing Director
Only for registered members Mumbai City
-
Director, Client Services
Full time Only for registered members Mumbai City
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Associate Director – Healing Services
Only for registered members Mumbai, Maharashtra
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Associate Director Healing Services
Only for registered members Mumbai
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Account Director- Client Servicing
Only for registered members Mumbai City
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Associate Director – Healing Services
Only for registered members Mumbai City
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Director of Customer Success – Marketing Services
Only for registered members Mumbai, Maharashtra
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Associate Creative Director – Digital Services
Only for registered members Mumbai, Maharashtra
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Associate Director Advisory Services
Only for registered members Mumbai City
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Associate Technical Director – Building Services
Only for registered members Mumbai, Maharashtra