Customer Service - Mumbai, India - Jobs Territory

Description

Overview:

The CustomerService Associate plays a key role in the organization by providingexceptional customer service resolving inquiries and maintainingcustomer satisfaction. This position is crucial in building strongcustomer relationships and ensuring a positive customerexperience.

KeyResponsibilities:

• Respond to customerinquiries via phone email and chat in a timely and professionalmanner
• Identify and assess customers needs toachieve satisfaction
• Provide accurate valid andcomplete information by using the rightmethods/tools
• Handle customer complaintsprovide appropriate solutions and alternatives within the timelimits; follow up to ensure resolution
• Keeprecords of customer interactions transactions comments andcomplaints
• Communicate and coordinate withinternal departments for promptresolution
• Assist with placement of ordersrefunds or exchanges
• Ensure customersatisfaction and provide professional customersupport
• Go the extra mile to engagecustomers
• Resolve customer complaints conflictsand issues to ensure customer retention andsatisfaction

RequiredQualifications:

• Bachelors degree inbusiness administration or relevantfield
• Proven customer support experience orexperience as a client servicerepresentative
• Strong phone contact handlingskills and active listening
• Familiarity withCRM systems and practices
• Customer orientationand ability to adapt/respond to different types ofcharacters
• Excellent communication andpresentation skills
• Ability to multitaskprioritize and manage time effectively
• Highlevel of initiative and followthrough
• Abilityto work within a team and independently
• Problemanalysis and problemsolving skills
• Ability tohandle challenging demands
• Ability to remaincalm and professional under pressure
• Strongcomputer skills including Microsoft OfficeSuite
• Positive personality with a focus oncustomer satisfaction
• Strong organizational andmultitaskingabilities

communication,teamwork,adaptability