Cloud Change Manager - Kolkata, Delhi, Mumbai - confidential

    confidential
    confidential Kolkata, Delhi, Mumbai

    6 days ago

    Full time
    Description
    • Manage the lifecycle of all changes within Cloud enabling changes to be made with minimal disruption to our customers or business using ITIL fundamentals.
    • Facilitate the Change Advisory Board (CAB) meeting and end-to-end change management lifecycle.
    • Review change records for accuracy and completeness prior to approving.
    • Capture change management metrics and create meaningful reporting highlighting achievements and opportunities for cloud changes.
    • Build strong relationships with stakeholders across SPT to understand their needs, concerns, and readiness for change.
    • Work closely with both the Incident and Problem Management teams ensuring changes causing negative impact on our customers are prioritized.
    • Ensure a smooth transition of changes from development to operations.
    • Build change management dashboards leveraging Power BI and other data analytics tools.
    • Train, mentor, educate and guide others in change management processes and principles. Implementing training programs to foster an informed organizational culture.

    Skills and experience we value

    • Deep understanding in ITIL-based change management practices, controls, audit, and reporting.
    • Demonstrated success with coordinating service management strategies and improving enterprise operations across organizational boundaries.
    • In-depth knowledge of cloud infrastructure technologies for both public and private clouds.
    • Excellent communication, negotiation, and stakeholder management skills, with the ability to interact effectively with diverse audiences.
    • Change management certification and relevant certifications from AWS, Azure, or GCP are a bonus.
    • Experience with ServiceNow reporting and or PowerBI reporting.
    • Experience interfacing with government regulatory agencies, including US and Canada, with the ability to communicate critical regulatory change management requirements and policies across Dayforce is a plus.

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