Sales Development Representative - India - Taglynk

Description

• Hire, train, mentor a team of Trial Experience Specialists who engage and nurture new customer relationships
• Align and create scalable processes, reports, and standard operating procedures that ensure the can articulate how the SAAS Platform will impact the customers goals, needs and objectives
• In partnership with the Director of Trial Experience, designs and recommends sales target KPI's to optimize trial to paid efforts and establishes short & long term strategies - measure and provide detailed analysis on success against teams growth KPI's and metrics
• Create, lead and ensure your teams are successful by coaching, developing, inspiring, motivating, encouraging and holding them accountable against established KPIs, SOPs, playbooks, road maps, policies and procedures
• Conduct consistent and impactful performance conversations, conflict management, constructive/subjective feedback and coaching with team members and team leads while fostering a high performance culture that inspires the desire to succeed
• Responsible for providing your teams with resources and advice, resolving problems, and disseminating advisories, warnings, and corrective action plans when warranted
• Delegate and assign responsibilities and tasks based on team member strengths to foster an exceptional customer experience
• Develop a strong rapport with an established team of Trial Experience Specialists, along with a variety of business teams, departments, and leaders across the business
• Regularly balance the expectations of a team with individual duties and responsibilities
• Effectively build the morale of a group in a team setting that fosters the successful completion and achievement of team goals
• Occasionally engage with a pipeline of new business customers through inbound customer engagement
• Learn, understand, and be able to articulate the Value Proposition of the SAAS platform to impact conversion to trial metrics
• Exercise judgment in developing and implementing methods and techniques to obtain desired results following industry best practices
• Support other initiatives, as needed

What You'll Bring:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience/Education/Certifications Required:

• Bachelors Degree or Equivalent SaaS Experience is strongly preferred
• 5+ years of progressive experience leading fast-paced, results driven, customer-facing teams for a SaaS or Product-Led Growth startup company preferred
• 3+ years of experience with staffing/hiring, performance management, career conversations, coaching and developing front-line employees and junior managers required
• You are a true people manager at heart, you love mentoring, leading and contributing to the professional development of those around you
• A strong technical aptitude to help our users succeed with the software
• Strong collaboration, time-management and prioritization skills are critical to the success of this role
• The ability to build and maintain strong relationships internally with senior leadership, teams and customers
• Strong experience using data/analytics tools to solve problems, measure the impact of your work, develop new projects and drive demonstrable customer and team success
• Ability to collaborate and influence cross-functional teams and champion new concepts and ideas
• Demonstrated approach to problem solving and conflict management
• Must be a go-getter, not afraid to ask questions, and take accountability for your results and your team's results
• Demonstrated experience to learn quickly and apply new technologies to solve problems and bring these lessons to a team of direct reports
• Ability to develop and maintain deep knowledge of customers, data, business, and markets
• Demonstrated ability to communicate well with colleagues, subordinates, and customers, both written and oral
• Experience working with and or ability to learn the use of various CRM Systems
• Working knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO
• Working Knowledge of the following applications: Google Suite, Zoom, Facebook, Instagram, Slack, LinkedIn and other social media