Sr. Customer Support Executive - Chennai, India - HR4Nation

Description

We are looking for Sr. Customer Support Executive for fast growing E-Commerce company.

Qualifications and Skills

• 4 to 6 years of proven experience in customer support roles
• Excellent communication skills, both verbal and written
• Proficiency in using customer support software and tools
• Attention to detail and accuracy
• Strong organizational and time management skills
• Bachelor's degree in any field
• Fluency in English and Tamil. Fluency in more regional languages will be an advantage

Roles and Responsibilities

• Provide excellent customer service and support to clients via phone, email, and chat
• Resolve customer complaints and issues in a timely and professional manner
• Handle escalated customer inquiries and provide appropriate solutions
• Maintain a high level of product knowledge to effectively assist customers
• Collaborate with internal teams to ensure prompt and accurate resolution of customer issues
• Identify areas for improvement in customer support processes and recommend solutions
• Ensure customer satisfaction and retention through proactive communication and problem-solving
• Contribute to team success by achieving individual targets and goals

Salary: 13k - 25k (depending upon experience, skill set, proficiency)

Location

Chennai - T.Nagar / Guindy

Call

Day shift

Email resume to