- Location PAN India (Metro cities)
Customer Success Manager - New Delhi, India - PwC
Description
Work experience areas:
12+ years of relevant work experience post MBA; MBA from tier 1 business school
Education from Tier I campuses - IIM A/B/C/L, ISB, SPJ, XLRI, MDI, FMS. If Tier II - IIT SOM / XIMB / NM - a greater number of years of relevant work ex and references required
Critical must-haves:
Market sizing and market entry strategy
Design of Customer Experience/ Customer Service design
Customer analytics (Segmentation, Sales, Marketing, Service) resulting in clear business outcomes
Contact (Call) center design, conversion rate & process improvement
Business casing / business modeling experience
Multi-channel management, retail store operations management
Sales uplift / revenue growth
-If from a consulting background, should have executed and lead small teams on projects (such as market entry strategy, sales process design to execution, digital channel sales uplift for a specific product line etc.)
Good-to-haves:
Experience with startups / front office technologies / payment solutions
Digital Marketing improvement
Loyalty program design and roll out
Marketing RoI improvement
Core skills & behaviors:
Strong analytical and problem-solving capability
Excellent communication skills - verbal, written, leadership communication.
Strong PPT and Excel skills
Team leadership - experience of leading 2-3 member teams (if consulting background) and 5-8 member teams (if industry background)
Interacting and effectively managing senior client stakeholders
Willingness to stretch, high learning agility (comfort with learning at speed) and can-do attitude.