Customer Service Representative - Indore, India - Met Connect Technology

Description

*Handling customer complaints and resolving issues that employees are not authorised to handle on their own

*Dealing with schedule changes, employee call-ins, and other staffing issues

*Filling in for absent employees as needed to ensure smooth operation of the business

*Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks

*Delegating tasks to employees

Keeping day-to-day activities organised

*Recruiting and interviewing new hires

*Leading training classes or providing one-on-one training to employees

*Supervising employees and providing additional training and coaching as needed to ensure everyone is performing their job properly

*Resolving disputes between employees

*Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment

*Motivating employees to perform well

*Maintaining a safe and clean work environment

*Training employees in proper safety procedures and providing training updates as needed

*Organising promotions and spearheading marketing efforts by setting up displays and educating customers and employees on promotions or specials

*Managing projects as assigned and organising teams to assist in these efforts

Skills and Qualifications:

Management Skills; Leadership; Motivational Skills; Strong Communication Skills; Multitasking; Customer Service; Problem Solving Skills; Creativity; Ability to Work Well Under Pressure; Performance Management; Ability to Foster Teamwork; Organisation; Ability to Educate Others; Basic Computer Skills; Attention to Detail

Requirement:-

3+ year experience for relevant profile

5days working (mon - fri)

Job Location:- Indore work from office

(7:30 pm to 5:am)

Fluent English Communication is mandatory.