Engagement Lead - Bengaluru / Bangalore - confidential

    confidential
    confidential Bengaluru / Bangalore

    1 day ago

    Full time $1,200,000 - $1,500,000 (USD) per year
    Description

    Key Responsibilities:

    Client Engagement and Relationship Management:

    • Serve as the main point of contact for clients throughout the engagement lifecycle.
    • Maintain strong, long-term client relationships to drive collaboration and satisfaction.
    • Ensure alignment between client needs and RxLogix solutions.

    Project Planning and Delivery:

    • Lead project initiation, planning, execution, monitoring, and completion.
    • Collaborate with product, pre-sales, and support teams to ensure seamless delivery.
    • Ensure project scope, timelines, and deliverables meet client expectations.
    • Identify risks, propose mitigation strategies, and manage changes via Change Controls.

    Client Needs Assessment and Solution Design:

    • Conduct discovery meetings to understand client goals and challenges.
    • Partner with pre-sales to design tailored solutions leveraging RxLogix's drug safety platform.
    • Ensure delivered solutions meet client requirements and drive measurable business value.

    Stakeholder Communication and Reporting:

    • Provide regular updates to internal and external stakeholders on project status, risks, and deliverables.
    • Lead quarterly business reviews assessing performance, satisfaction, and future opportunities.
    • Offer data-driven insights and recommendations to improve client systems and processes.

    Team Collaboration and Leadership:

    • Guide and manage internal delivery teams to meet project objectives.
    • Mentor team members to enhance skills and career growth.
    • Foster a collaborative, accountable, and continuously improving team culture.

    Product Feedback and Continuous Improvement:

    • Stay informed about industry trends, regulatory changes, and competitor activities.
    • Provide structured feedback to product teams based on client experiences.
    • Log client suggestions and enhancement requests in the company JIRA portal.

    Business Development and Upselling:

    • Identify upsell opportunities within existing client engagements.
    • Collaborate with the Client Partner to communicate and implement upselling initiatives.

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