- Serve as the main point of contact for clients throughout the engagement lifecycle.
- Maintain strong, long-term client relationships to drive collaboration and satisfaction.
- Ensure alignment between client needs and RxLogix solutions.
- Lead project initiation, planning, execution, monitoring, and completion.
- Collaborate with product, pre-sales, and support teams to ensure seamless delivery.
- Ensure project scope, timelines, and deliverables meet client expectations.
- Identify risks, propose mitigation strategies, and manage changes via Change Controls.
- Conduct discovery meetings to understand client goals and challenges.
- Partner with pre-sales to design tailored solutions leveraging RxLogix's drug safety platform.
- Ensure delivered solutions meet client requirements and drive measurable business value.
- Provide regular updates to internal and external stakeholders on project status, risks, and deliverables.
- Lead quarterly business reviews assessing performance, satisfaction, and future opportunities.
- Offer data-driven insights and recommendations to improve client systems and processes.
- Guide and manage internal delivery teams to meet project objectives.
- Mentor team members to enhance skills and career growth.
- Foster a collaborative, accountable, and continuously improving team culture.
- Stay informed about industry trends, regulatory changes, and competitor activities.
- Provide structured feedback to product teams based on client experiences.
- Log client suggestions and enhancement requests in the company JIRA portal.
- Identify upsell opportunities within existing client engagements.
- Collaborate with the Client Partner to communicate and implement upselling initiatives.
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Engagement Lead - Bengaluru / Bangalore - confidential
Description
Key Responsibilities:
Client Engagement and Relationship Management:
Project Planning and Delivery:
Client Needs Assessment and Solution Design:
Stakeholder Communication and Reporting:
Team Collaboration and Leadership:
Product Feedback and Continuous Improvement:
Business Development and Upselling:
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Change and Engagement Lead
Only for registered members Bengaluru
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Lead - NCS Engagement
Only for registered members Bengaluru, Mumbai
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Community & Engagement Lead
Only for registered members Bengaluru
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Lead – Customer Engagement
Only for registered members Bengaluru, Karnataka
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Change and Engagement Lead
Only for registered members Bengaluru, Karnataka
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Lead - NCS Engagement
Only for registered members Bengaluru
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Senior Consultant/Engagement Lead
Only for registered members Bengaluru
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Delivery Lead – Client Engagement
Only for registered members Bengaluru, Chennai
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Geo Marketing Engagement Lead
Full time Only for registered members Bangalore
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Quantum Partner Engagement Lead
Only for registered members Bengaluru
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Chapter Lead Customer Engagement
Only for registered members Bengaluru
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Innovation Center Customer Engagement Lead
Only for registered members Bengaluru
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Quantum Partner Engagement Lead
Only for registered members Bengaluru East, Karnataka
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AI/ML Lead Field Engagement Products
Only for registered members Bengaluru, Karnataka
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Chapter Lead Customer Engagement
Only for registered members Bengaluru East, Karnataka
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AI/ML Lead Field Engagement Products
Only for registered members Bengaluru
-
AI/ML Lead for Field Engagement Products
Only for registered members IN: Lilly Bengaluru, India
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AI/ML Lead Field Engagement Products
Only for registered members Bengaluru East, Karnataka
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AI/ML Lead Field Engagement Products
Full time Only for registered members Bengaluru
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Lead, Digital Marketing
Full time Only for registered members Karnataka, India