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    Senior Analyst - Pune, India - FIS

    FIS
    FIS Pune, India

    3 weeks ago

    FIS background
    Description

    Position Type :
    Full time


    Type Of Hire :
    Experienced (relevant combo of work and education)


    Education Desired :
    Bachelor of Commerce/Business


    Travel Percentage :
    0%

    As the world works and lives faster, FIS is leading the way.

    Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together.

    If you want to advance the world of fintech, we'd like to ask you:
    Are you FIS?


    About the role:
    .

    Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.


    About the team:


    We are a client facing function, a first line of defense/interface into FIS eco system for our clients – to address Software/Infra issues, understand/clarify product behavior etc.

    We have follow-the-sun model in place (24X7), we are primary team for APAC & ME clients, Secondary for EMEA and Supplementary for LATAM clients unique client-product combinations covered)
    Our role requirements ranges from a simple service deck -> Technical -> Functional -> Techno-functional -> Enterprise Service/Client Service managers
    We are a strong team of 450+ client facing staff with a strong ITIL mindset and solution driven philosophy
    We continuously measure our service quality via client feedback in the form of Overall Satisfaction (OSAT) and Net Promotor Score (NPS)
    We use cutting edge & in-market tools and data governance using AI/ML to provide clients intelligence to conduct their business


    What you will be doing:
    We are looking for an experienced AMS Consultant to join the team.

    The successful candidate will provide in-depth product support to AMS clients by monitoring the payment/statement lifecycle and resolving issues raised by clients.

    Support FIS solutions and ensure the quality and utilization of FIS products satisfy client needs.
    Recreate, document client issues and troubleshoot problems to support product quality


    What you will need:
    Bachelor's degree in commerce or MBA finance
    ITIL v3 Foundation or higher desirable
    3-5 years of proven Clients Services experience in a Treasury / Banking or Financial environment.
    Ready to work in flexible rotating shifts (APAC, EMEA, Core Night).
    Understanding of SWIFT confirmations - MT300, MT5XX
    Understanding of SWIFT Payments MT101, MT202,MT210 and ISO Pain XML messages
    Understanding of SWIFT MT1xx, MT9xx, MT3xx and ISO XML messages
    Understanding of Bank statements - MT9XX and CAMT53
    Knowledge of treasury operations, Cash Management, Accounting, Bank Reconciliation, Settlements, Payments.
    Experience with ticketing tool (such as Remedy, SNOW) around incident management and understanding of application support domain
    Strong client interaction facing role experience


    Added bonus if you have:
    Experience in any Treasury Management System (TMS) application
    Basic understanding of IT tools and servers
    Understanding of database architecture
    Fluent in English
    Excellent communicator – ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
    Attention to detail – track record of authoring high quality documentation
    Organized approach – manage and adapt priorities according to client and internal requirements
    Self-starter but team mindset - work autonomously and as part of a global team


    What we offer you:
    At FIS, you can learn, grow and make an impact in your career.
    Extensive Health Benefits Program along with the Family Protection Plan
    Best-in-class career mobility options across the globe
    Award-winning learning offerings for career development
    Adaptable home - office work model
    Opportunity to work with global teams and clients
    Privacy Statement


    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

    For specific information on how FIS protects personal information online, please see the .

    Sourcing Model


    Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.

    FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

    #pridepass
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