Customer Service International - Bangalore Metropolitan Area, India - Snaphunt

Description

The Offer

• Join a market leader within Staffing / Executive Search
• Leadership Role
• Attractive Salary & Benefits

The Job

You will be responsible for :

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
• Providing support and resolving technical issues via email and other electronic communications
• Building credibility and trust with the customer by empathizing with their problem in words
• Proactively understanding their needs and responding promptly to resolve their issue
• Applying advanced troubleshooting techniques to provide unique solutions to the customer's individual needs
• Leveraging their experience to provide feedback to the team on how to improve client services
• Driving customer communication during critical events requirements
• An obligation to deliver exceptional customer service
• Receive emails and chats to gather and verify required information and do utmost within their power to solve customer problems
• Demonstrate empathy and patience to the customer
• Demonstrate enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis
• Provide information to the client and place appropriate notes in the system indicating exactly what action was taken or needs to be taken
• Ensure policies and procedures are followed
• Maintain thorough knowledge of systems so that information can be researched and proper information is given to the customer
• Learn and retain a thorough working knowledge of all existing and new processes and procedures
• Achieve assigned Key Performance Indicators e.g. Call Handle Time, Quality, CSAT & DSAT
• Attend Team Meetings/additional training sessions as scheduled

The Profile

• You have at least 1 year experience within a Customer Service role, ideally within the Staffing / Executive Search industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You pay strong attention to detail and deliver work that is of a high standard
• You are a strong team player who can manage multiple stakeholders
• You possess strong analytical skills and are comfortable dealing with numerical data
• Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation
• Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the client's specific needs
• Ability to work in a fast-paced, hectic, changing environment
• Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
• Ability to operate a personal computer
• Ability to adhere to all organizational policies and procedures
• Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
• Ability to perform basic mathematical functions
• Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

The Employer

Our client we're revolutionizing the global customer experience across all industries, delivering innovative, value-driven customer care solutions to the world's best-known brands. They are partners in long-term growth, helping to scale and optimize your CX through our data-driven and brand-specific approach.