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    IT Application Manager MES - Navi Mumbai, India - Nouryon

    Nouryon
    Nouryon Navi Mumbai, India

    1 week ago

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    Description

    Purpose of the job -

    A challenging opportunity for an open minded and enthusiastic candidate with great Functional Application Management skills to support in the strategic change and further enhance and support core applications to the Nouryon (NR) Business As a key member of the IM Services Functional Application support team, working together with the rest of the team on driving business continuity, IT professionalism and user / business satisfaction.

    At Nouryon, our global team of Changemakers takes positive action every day, to reach higher collectively and individually. We create innovative and sustainable solutions for our customers to answer society's needs – today and in the future.

    About the job (Job Responsibilities) :

    Application, change (and Project) and Support responsibilities

    • Incident Management: Keeping systems up and running, by applying a controlled process of registering, monitoring, and resolving of application related tickets
    • Monitoring overall performance of application, responsible for integrity of production environment
    • Maintaining the applications according to the SLA and in line with the regional business needs of involved Business Unit(s) and organization
    • Periodic standby for emergencies (24x7 availability schedule)
    • Operationalize priority setting as agreed with the business
    • Functioning as a 1st escalation point for the 3rd party vendors and the user community on Application Maintenance related services
    • Signals deviations on policy, standard package matters & after approval, contributes to changes
    • Ensuring IM process compliance for area of responsibility
    • Takes care of proper and updated documentation of the application (technical - process – and end-user documentation)

    Key Activities-

    • Executes changes & enhancements: describe problem, information analysis, prepare solution, execute system change (self or by third party), unit test of the change, amend user documentation, implementation, after care
    • Conduct tests as defined in an integration test specification, recording details of any failures, and carrying out fault diagnosis
    • Analyses and Supports Key-users training needs and creates /maintains training material
    • Periodically visit the customer (sites), to discuss tickets, wishes etc with key users, and demonstrate visibility
    • Frequently contact with key users on open tickets & act as co-coordinator for Key User network and meetings
    • Co-responsible for activities to ensure applications functions and operates appropriately
    • Supporting project handover activities (hand over from deliverables and knowledge from a project to the Application Maintenance teams) for the area of responsibility
    • Support projects in execution of changes / enhancements
    • Participating in implementation improvements and optimization projects
    • Play an active role in the CAB / Change Advisory Board
    • Implement further automation initiatives
    • Support complex seller integrations

    We believe you bring (Education & Experience) :

    • Professional with around 5-10 years of experience in the IT/OT sector including 3-5 years with OT near applications Execution implementation experience
    • Background: IT/OT and/or chemical/ manufacturing
    • Master/Bachelor degree in computer science, computer engineering, or a related field of study

    Technical knowledge and skills:

    • Highly skilled and knowledgeable professional with expertise in their specialized field, who can adapt their skill set to meet Nouryon's functional requirements and technical context. The ideal candidate will possess a strong understanding of theoretical concepts and principles and their context.
    • Experience with relevant Business Application Platform such as GE Application Suite, GE Plant Application, GE Historian GE iFIX, KepwareEX, SCADA systems, MS SQL Server, MS OS Server
    • Familiar with standards like ITIL, ISA 95, T-SQL
    • Proficiency in .NET VB, .ASP, Powershell, Azure/Power BI, and Virtual OS (Hyper-V) is highly valued, as is certification in IT system maintenance / configuration / customizing
    • Ability to rapidly comprehend the functions and capabilities of new trends and technologies
    • Knowledge of the chemical/ manufacturing / process industry

    Business process knowledge skills:

    • Is aware and has knowledge of business processes that are related to a standard package or specific developments
    • Builds strong relationships and has overall knowledge of IM/IT and service level agreements (SLA's)

    Personal characteristics and people skills:

    • Drives for efficient results, has customer focus, and shows ownership of incidents and problems
    • Works under close guidance and detailed work instructions, work is prioritized and checked by manager.
    • A team worker with good communication and interpersonal skills
    • Positive, proactive, enthusiastic attitude, self-motivated
    • Is dedicated to reaching and maintaining the required quality of system performance and solutions
    • Experience in English (speaking and writing)

    Please apply via our online recruitment system. We will not accept applications via e-mail. Once it's with us we will review to see if we have a match between your skills and the role For more information about our hiring process, visit:

    We look forward to receiving your application

    We kindly ask our internal candidates to apply with your Nouryon email via Success Factors.

    We're looking for tomorrow's Changemakers, today.

    If you're looking for your next career move, apply today and join Nouryon's worldwide team of Changemakers in providing essential solutions that our customers use to manufacture everyday products such as personal care, cleaning, paints and coatings, agriculture and food, pharmaceuticals, and building products. Our employees are driven by the wish to make an impact and actively drive positive change. If that describes you, we will gladly make way for your ambitions. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment.

    Visit our website and follow us on .

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