Axis BPO Process Inbound Outbound Sales AV Desk- InsuranceProfile - Noida, India - Nexus Hire

Description

Overview:

The role ofAxis BPO Process (Inbound/Outbound Sales/AV DeskInsurance Profile)is crucial to the organization as it involves interacting withpotential and existing customers to sell insurance products provideservice and address inquiries. This position plays a key role incontributing to the revenue and growth of the insurance businessthrough effective sales and customerservice.

KeyResponsibilities:

• Handle inbound andoutbound sales calls to promote insurance products andservices.
• Address customer inquiries andprovide information about insurance policies and coverageoptions.
• Assess customers insurance needs andrecommend suitable products or solutions.
• Meetor exceed sales targets and KPIs to contribute to the businesssrevenue goals.
• Ensure accurate and timelydocumentation of sales and customer interactions in the CRMsystem.
• Collaborate with the AV Desk team tohandle insurancerelated transactions and provide support asneeded.
• Follow up with prospective customers tosecure sales and maintain customerrelationships.
• Adhere to compliance andregulatory standards in the insuranceindustry.
• Participate in training anddevelopment programs to enhance product knowledge and salesskills.
• Contribute to team meetings and shareinsights and best practices for improved salesperformance.

RequiredQualifications:

• Prior experience ininbound or outbound sales preferably in the insuranceindustry.
• Demonstrated success in meeting salestargets and delivering excellent customerservice.
• Strong understanding of insuranceproducts policies and industryregulations.
• Excellent verbal and writtencommunication skills.
• Ability to effectivelynegotiate and handle objections fromcustomers.
• Proficiency in using CRM systems andother salesrelated software.
• Proactive andselfmotivated with the ability to work independently and as part ofa team.
• High school diploma or equivalent; adegree in business or related field is aplus.
• Willingness to work flexible hours asrequired by the business needs.
• Strongattention to detail and organizationalskills.

customerservice,communication,negotiation