Client Relationship Executive - Mumbai, India - r3 Consultant

    r3 Consultant
    r3 Consultant Mumbai, India

    2 weeks ago

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    Description

    Client RelationshipExecutive

    Overview:

    TheClient Relationship Executive is a key role responsible formaintaining and enhancing relationships with clients serving as themain point of contact and ensuring client satisfaction. This roleis crucial in driving revenue growth retaining clients andidentifying opportunities for expandingservices.

    KeyResponsibilities:

    • Building andmaintaining strong longlasting customerrelationships
    • Acting as the main point ofcontact for client inquiries andconcerns
    • Understanding client needs andensuring their satisfaction
    • Identifyingopportunities to upsell products and services toclients
    • Resolving client issues and managingclient expectations
    • Collaborating with internalteams to ensure client needs are met
    • Preparingregular reports on client status andactivities
    • Attending meetings with clients andproviding feedback to the team
    • Keeping accuraterecords of client interactions
    • Monitoringcompetition and market trends
    • Contributing tothe development of marketingstrategies
    • Participating in promotionalactivities
    • Meeting sales targets andKPIs
    • Providing aftersalessupport
    • Ensuring timely delivery ofproducts/services toclients

    RequiredQualifications:

    • Bachelor s degree inBusiness Administration Marketing or relatedfield
    • Proven work experience as a ClientRelationship Executive or similar role
    • Strongunderstanding of customer and marketdynamics
    • Excellent communication andnegotiation skills
    • Ability to deliverclientfocused solutions
    • Demonstrated ability tomanage multiple projects at a time while paying strict attention todetail
    • Proficient in MS Office and CRMsoftware
    • Indepth knowledge of marketingtechniques and principles
    • Ability to work wellin a team environment
    • Proven track record ofmeeting and exceeding sales targets
    • Strongproblemsolving abilities
    • Customerorientedmindset
    • Willingness to travel asneeded
    • Certification in Customer RelationshipManagement (CRM) is a plus
    • Ability to maintaina professional appearance and provide a positive company image tothepublic

    communication,negotiation,clientmanagement,client-focused