ServiceNow Admin - Pune, India - Ocean Flex International Pvt Ltd

Description

CompanyOverview:
Ocean Flex International Pvt Ltdis a leading player in the IT Services and IT Consulting industryproviding innovative solutions to clientsworldwide.
Role andResponsibilities:
As a ServiceNowAdministrator at Ocean Flex International Pvt Ltd you will be avital member of our team responsible for the proficientadministration configuration support and development of ourServiceNow platform. Your role willinvolve:

• Configuring and maintainingServiceNow modules applications and workflows to meet businessrequirements
• Managing users groups and rolesensuring appropriate access controls andpermissions
• Performing regular platform updatespatching and system maintenance
• Collaboratingwith various teams and stakeholders to understand theirrequirements and provide effectivesolutions
• Offering prompt and efficienttechnical support to resolve issues and answer inquiries related tothe ServiceNow platform
• Ensuring a high levelof customer satisfaction through clear communication and problemresolution
• Designing and developing ServiceNowsolutions custom applications and scripts to enhance platformfunctionality
• Identifying bottlenecks anddeveloping optimizations & customizations based onneeds
• Creating and maintaining ServiceNowreports dashboards and performance analytics to monitor systemperformance and key performanceindicators
• Innovating and developing newsolutions to meet evolving businessneeds
• Documenting ServiceNow configurationsprocesses and procedures for knowledge sharing and futurereference
• Providing training and guidance toendusers and colleagues on how to effectively use the ServiceNowplatform
• Working with other IT team members todrive the best adoptions and use of the ServiceNowplatform
• Staying uptodate with industry bestpractices emerging technologies and ServiceNowupdates
• Identifying opportunities for platformenhancement and efficiencyimprovements

CandidateQualifications:
The ideal candidate willpossess:

• A Bachelors degree inComputer Science Information Technology or a related field(preferred)
• ServiceNow Certified SystemAdministrator (CSA) certification is highlydesirable
• Proven experience as a ServiceNowAdministrator or in a similar role
• Strongtechnical knowledge of ServiceNow modules applications andscripting languages (JavaScript AngularJSetc.)
• Excellent problemsolving skills and acustomerfocused approach
• Strong communicationand interpersonal skills to effectively interact with bothtechnical and nontechnical stakeholders
• Abilityto work collaboratively in a team and independently whennecessary
• Experience with ITIL processes andmethodologies is aplus

RequiredSkills:

• ServiceNowAdministration
• Scripting Languages (JavaScriptAngularJSetc.)
• ProblemSolving
• CommunicationSkills
• ITILProcesses

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