TEM Technical Business Analyst - Mumbai, Pune - Infinera

    Infinera
    Infinera Mumbai, Pune

    4 days ago

    Full time
    Description

    As a Technical Business Analyst within Nokia s Telecom Expense Management (TEM) team, youll play a crucial role in transforming our financial operations through innovative technology solutions. Collaborating closely with cross-functional teams, you will design and implement automation solutions on the ServiceNow platform to enhance our processes, including AI-enabled tools for invoice processing and spend analysis.

    The fast-paced, dynamic work environment fosters creativity and collaboration, empowering you to drive impactful changes while ensuring operational excellence.

    You have:

    • Bachelors degree in computer science, Information Technology with 3-5 years of experience in technical business analysis or a similar role
    • Proficiency in ServiceNow development
    • Experience in AI/ML implementation projects
    • Experience with process automation and optimization
    • Strong understanding of financial processes and systems

    It would be nice if you also had:

    • Project management skills
    • Programming and development capabilities
    • Experience in process mapping and optimization
    • Design and implement automation solutions on the ServiceNow platform to enhance Telecom Expense Management (TEM) financial processes.
    • Lead the development of AI-driven tools for invoice processing, audit rules, and spend analysis.
    • Create and maintain comprehensive technical documentation for all automated processes.
    • Conduct user acceptance testing (UAT) and oversee enhancement implementations for operational excellence.
    • Collaborate with cross-functional stakeholders to identify and optimize existing workflows for automation opportunities.
    • Ensure operational continuity during the transition from manual processes to automated solutions.
    • Analyze and refine TEM financial processes such as invoice validation and audit procedures.
    • Act as a liaison between technical and business teams, effectively communicating requirements and solutions.

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