Customer Care Representative - Romania, India - timesjobs

Description

Customer Care Representative


Work mode:
Hybrid

Onsite Location(s): Bucharest, RO


Additional Locations:
N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, well give you the opportunity to harness all thats within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges.

With access to the latest tools, information, and training, well help you in advancing your skills and career. Here, youll be supported in progressing whatever your ambitions.


Purpose:

Works in line with EMEA Customer Care teams to support achievement of sales growth to plan an increase Customer Satisfaction.

Focus on customer support, order and returns management, problem solving, and complaint handling.


Key Responsibilities:
Provides frontline support for customers for critical issues, consignment issues, and value-added services
Analyses customer requirements and supports others to achieve anticipated results
Coaches others to understand customer problem-solving activities
Models strong inter-personal skills in communicating with the customer
Actively supports department initiatives by proactively assisting in the training and influencing their team
Delivers continuous tools and education to team members to ensure up-to-date industry, product knowledge
Has a broad understanding of industry trends and their impact on local/regional sales activities
Supports the supply chain management activities
Monitors team performance on an ongoing basis, initiating corrective actions, preparing reports, summaries, analysis, and documentation on team management
Monitors service indicators
Delivers team development to suit evolving customer requirements and opportunities for improvement
Ensures the effective implementation of customer records, key contacts, reports, and company policies
Executes department strategies and activities
Maintains expenses to ensure department objectives are met within budget
Recommends process/procedural improvements
Provides monthly reports on activities
Check quarterly the process in respect to the procedure
Implement corrective actions
Archive necessary documents
Ensure awareness and compliance with applicable standard operating procedures to meet, comply, and champion all quality and regulatory commitments of Boston Scientific
Tracks completion of mandatory training


Requirements:
Around 5 years of experience in customer service/order management
Working knowledge of SAP system and MS Office package
Fluent English and Romanian languages
Flexible and proactive
Team player
Experience in medical device company or similar industry is preferred

Requisition ID: 581157

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most united by a deep caring for human life.

Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate.

Now more than ever, we have a responsibility to apply those values to everything we do as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (


NYSE:
BSX) isnt just business, its personal. And if youre a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you

Job Segment:
Supply Chain Manager, Supply Chain, Customer Service Representative, Medical Device, Customer Service, Operations, Healthcare