Guest Relation Manager - Ahmedabad, India - Hyatt Corporation

    Hyatt Corporation
    Hyatt Corporation Ahmedabad, India

    2 weeks ago

    Default job background
    Full time
    Description

    Guest Relation Manager

    Hyatt Regency Hyatt Regency Ahmedabad IN - GJ - AhmedabadGuest ServicesDepartment Head/ManagerFull-timeReq ID: AHM001272Local

    Summary

    Overview: We are seeking a dynamic and customer-focused individual to join our team as a Guest Relations Manager. In this role, you will play a pivotal role in ensuring an exceptional guest experience by overseeing all aspects of guest relations, satisfaction, and service delivery. The ideal candidate will possess strong interpersonal skills, exceptional problem-solving abilities, and a passion for delivering outstanding customer service.

    Responsibilities:

  • Guest Experience Enhancement: Proactively engage with guests to understand their needs and preferences.Implement strategies to enhance the overall guest experience and exceed expectations.Handle guest inquiries, requests, and concerns with prompt and effective resolution.
  • Team Leadership: Lead and motivate a team of guest relations professionals to deliver exceptional service.Conduct regular training sessions to ensure staff is well-versed in customer service standards and protocols.Foster a positive and collaborative team environment.
  • Communication and Coordination: Effectively communicate with various departments to ensure seamless coordination for guest services.Liaise with housekeeping, front desk, and other relevant teams to address guest needs promptly.
  • Feedback Management: Implement and manage guest feedback systems to gather insights for continuous improvement.Analyze feedback data to identify trends and areas for improvement, implementing corrective actions as needed.
  • Quality Assurance: Implement and uphold quality assurance standards to maintain a high level of service excellence.Conduct regular audits to ensure adherence to established guest service protocols.
  • VIP and Special Events Coordination: Coordinate VIP services and special events to enhance the guest experience.Work closely with the events team to ensure seamless execution of special arrangements.

    • Qualifications

  • Bachelor's degree in Hospitality Management, Business Administration, or related field.
  • Proven experience in guest relations or hospitality management.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work in a fast-paced and dynamic environment.
  • Problem-solving mindset and a proactive approach to guest satisfaction.