Software Engineer - Bengaluru, India - RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)

Description

SkillsSAP Ariba P2P-1Experience (Years)1 (Min) - 6 (Max)


City :
Bangalore

DescriptionExp -1 to 3 YearsSkill - SQL Java Support or SAP AribaWork Loc- Bangalore (Work from Office)Rotational shifts (24/7 Shift)

1+ yrs exp in SQL+JAVA support, U3 band, If SAP Ariba skilled resources are not available, they are still good to go with SQL+Java support resources with Support experience

Job DescriptionOverview The primary function of the Technical Support Engineer is to use technical and product expertise to support customers experiencing complex issues on the SAP Ariba applications.

The Technical Support Engineer delivers an exceptional customer experience by:
¿ Using knowledge of SQL and Java to troubleshoot and resolve issueFocusing on customer service, including frequent, high quality communication Duties and ResponsibilitiesProvide direct technical assistance with customers via phone and emailOwn and manage concurrent Service Requests in a ticketing systemProvide ongoing and timely communication to customers regarding the status of their requests Troubleshoot customer issues to resolutionCreate internal/external content for SAP Ariba¿s User Community and internal knowledgebaseCollaborate with and develop strong working relationships with cross functional, global teams Liaise with customers and Product Engineering to identify, prioritize, and resolve reported system defectsProvide on call support during evenings and weekends as required by a rotational schedule Demonstrate a high level of expertise with product functionality; continue developing core product skill set as new innovations are releasedEnsure that emergency situations or business critical issues are resolved in the most timely and effective manner possibleAll other duties as assigned