International Chat Process - Mohali, Chandigarh - confidential

    confidential
    confidential Mohali, Chandigarh

    1 day ago

    Full time Healthcare
    Description

    We are seeking a highly customer-focused individual for the International Chat Process role at KVC Consultants Ltd. In this position, you will be responsible for providing splendid customer service in a friendly and courteous manner through chat, promptly addressing inquiries, and ensuring immediate resolution of customer concerns in a 24/7 environment.

    Roles and responsibilities :

    • Provide splendid customer services to customers in a friendly and courteous manner at all times via chat.
    • Adhere strictly to quality and compliance guidelines in all interactions.
    • Demonstrate the ability to make quick decisions and respond to customer inquiries promptly, ensuring all concerns are resolved immediately.
    • Work effectively in a 24/7 environment, including rotational shifts.

    Skills Requirement:

    • Strong interpersonal, communication, and listening skills.
    • Must possess excellent verbal communication skills, in addition to strong written communication for chat interactions.
    • Proven customer service background.
    • Ability to handle multiple chat conversations simultaneously while maintaining high service quality.
    • Problem-solving skills to address customer issues effectively and efficiently.

    Qualification:

    • Graduates and Undergraduates are eligible.
    • Full-time Degree students are not eligible; only distance course students will be considered.

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International chat process