Escalation / Complain Resolution Specialist - Bengaluru, India - MONEYLICIOUS INVESTMENTS AND CONSULTING SERVICES PRIVATE LIMITED

Description

Job Location - Koramangala , Bangalore

Salary 20,000 to 25000 in hand + Provident Fund + Mediclaim+ Incentive upto 10,000 per month

Requirements

Good Knowledge and understanding of product and process

Excellent communication skills verbal and written.

Ability to handle pressure and equalize peak work.

Ability to work in a team escalation environment with minimum supervision.

Good stakeholder management skills

Should be Patient, Presentable, and Polite.

Proficiency in English, Kannada, and Hindi is mandatory.

Responsibilities & Duties

Handle Inbound/Tickets of the customers via Inbound/L2 team in a fast-paced environment.

Quickly identifying and understanding customers' needs for escalated calls.

Performs work in accordance with standardized policies and procedures.

Provide exceptional service to customers, excelling in empathy and ownership.

Establish correct expectations, enforce relief, and resolve through effective communication.

Contribute to Quick and Effective problem-solving.

Facilitate customer retention and customer resolution efforts with excellent customer follow-up skills required.

Work Days - 6 Days a week , Day shift only