Customer service associate - Gurugram, India - TAC Services LLC

Description

Please find below the JD for Fintech

Excellent comms in both English and Hindi, No MTI or RTI , grammatical or pronunciation errors.

Graduate from any field.

Good in Hindi Writing Skill.

Fresher and Experienced both can apply.

Salary upto 28k

24/7 Rotational Shift.

Day shift for females till 8 pm/ Rotational for male.

KRAs :

Efficiently handling inbound calls.

handling customer concerns and complaints regarding banking transactions in a timely manner.

interacting with customers to ensure they have a desirable and shareable experience.

catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution.

dealing with customer issues and churning out an easy-to-follow solution