Sr Support Engineer, International Seller Growth - Hyderabad, India - ADCI HYD 13 SEZ

Description

As a Support Engineer in International Seller Growth (ISG) Tech team, you will play a critical role in providing technical assistance to our customers, ensuring the smooth operation of our software products.

You will be responsible for troubleshooting technical issues, diagnosing and resolving problems, and providing comprehensive support to our customers. You will also work closely with our development team to identify and resolve software bugs and improve product quality

Key job responsibilities

• Troubleshoot and diagnose software issues – On call support
• Resolve technical problems in a timely and efficient manner
• Maintain a comprehensive knowledge of product documentation and features
• Document and track customer and system issues
• Provide feedback to the development team on product issues and potential improvements
• Automate manual tasks and workflows
• Stay up-to-date on the latest software releases and updates
• In addition, the SE will maintain the pipelines to keep it healthy, and drive other core support engineering initiatives

About the team
The International Seller Growth Team's mission is to set our worldwide Sellers up for success across our global Marketplaces. We deliver needle-moving initiatives which provide a seamless experience to Amazon Sellers at each step of the Seller journey.

We enable Sellers across the world to list millions of products at scale across multiple categories and dozens of languages in our global Marketplaces.

This includes automatically mapping Seller product information to the Amazon namespace and automating complex decision making (like Product Classification in our Catalog) on the Seller's behalf.

We provide Sellers with strategic selling recommendations based on hybrid demand signals (like high-value products they should start selling in additional Marketplaces).

We partner with Amazon Business to build best-in-class solutions that allow B2B Sellers to reach a wide customer base and drive billions of dollars in revenue.

We continuously improve the state of the existing catalog created by Amazon Sellers through smart solutions that automatically identify and fix defects using self-learning heuristics leveraging textual and image-based signals

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND

BASIC QUALIFICATIONS

• 4+ years of software development, or 4+ years of technical support experience
• Experience troubleshooting and debugging technical systems
• Experience in Unix
• Experience scripting in modern program languages
• Experience in agile/scrum or related collaborative workflow

PREFERRED QUALIFICATIONS

• Knowledge of distributed applications/enterprise applications
• Knowledge of UNIX/Linux operating system
• Experience analyzing and troubleshooting RESTful web API calls