Customer Success Intellohire - Sany, India - Infihire

Description

Overview:

The CustomerSuccess Manager plays a pivotal role in ensuring the overallsatisfaction and retention of the companys clients. This positionis crucial in maintaining strong relationships with clientsunderstanding their needs and driving value for both the clientsand the organization.

KeyResponsibilities:

• Build and maintainstrong longlasting customerrelationships
• Develop a trusted advisorrelationship with key customerstakeholders
• Ensure the successfulimplementation of the companys solutions forclients
• Identify and drive opportunities foradditional client engagement and upsellopportunities
• Collaborate with sales teams toensure growth attainment and increased footprint withinclients
• Advocate customer needs/issuescrossdepartmentally
• Proactively manage thecustomer lifecycle and ensure customerretention
• Assess clarify and validate customerneeds on an ongoing basis
• Prepare and delivercustomer presentations and businessreviews
• Track and report key accountmetrics
• Manage and resolve customer issues andescalations
• Collaborate with the product teamto ensure customer feedback is integrated into productdevelopment
• Establish and oversee the customersadoption training and development of bestpractices
• Drive customer references and casestudies
• Conduct regular checkin meetings andbusiness reviews withclients

RequiredQualifications:

• Bachelors degree inBusiness Administration Marketing or a relatedfield
• Proven experience in customer success oraccount management
• Strong understanding ofcustomer success processes andmethodologies
• Excellent written and verbalcommunication skills
• Ability to manage multipleprojects and customerssimultaneously
• Experience working with CRMsoftware (e.g. Salesforce HubSpot)
• Deepunderstanding of customer success KPIs andmetrics
• Strong analytical and problemsolvingskills
• Ability to work effectively in afastpaced dynamic environment
• Experience innegotiating and managing customer contracts andrenewals
• Project management skills with a focuson driving customer initiatives tocompletion
• Technical aptitude and ability tounderstand and troubleshoot softwareproducts
• Demonstrated ability to advocate forcustomer needs and influence crossfunctionally within anorganization
• Proven track record of meeting andexceeding customer retention and growthtargets
• Experience in customer advocacy anddriving customerreferences

communication,clientmanagement,analytical skills,negotiation,customer successmanagement