Program Manager - Bihar, India - Vedang Cellular Services

Vedang Cellular Services Bihar, India

Found in: Talent IN C2 - 2 days ago

Full time

Description

Job Title : Program Manager

Job Designation: Program Manager Job Type: Permanent Location: PAN Job Function: Technical Experience: 13 years

Eligibility Criteria :

Education

BE in Telecommunication

Experience

More than 12 years into end-to-end Project Delivery and Customer handling of experience in the Telecom Industry

Basic Skills Required :

Strategic Thinking
Analytical Approach to problem-solving
Financial Acumen
Good Relationship Builder

Roles and Responsibilities :

Planning and budgeting

To be part of the AOP for the Delivery team and ensure the team is directed towards the strategic goals of the organization.
To create a comprehensive Service Delivery Plan and documentation to enable the project to be managed against a clear set of defined deliverables and milestones
To ensure the delivery operations are met within the budgets analyzing variances and taking corrective action.

Process Deliveries

To oversee and provide guidance to the Project Managers on the delivery process from start to finish (RFAI to ATP)
To ensure improvement in the efficiency level through the implementation of the processes been set
To ensure effective mode of communication and information flows across the hierarchy from PMs to Technicians

Operational Deliveries

To ensure SOP/Policies are implemented/followed within the team rigorously
To ensure SLAs are met with a high level of Customer Satisfaction
To build network across the industry to source new vendors, and teams for service deliveries
To ensure monthly forecasts of Customers are floated and enable the team to plan the deliveries accordingly.
To monitor the overall performance of services and timelines to deliver with Project Managers on a daily basis
To review the project status on weekly basis along with the Project Manager and Coordinators
To visit customers at regular intervals basis to generate revenue and ensure sign-offs as per AOP
Ensure circle-level governance on a weekly basis
To constantly assess customer feedback and make necessary improvements, To work along with the PMO team for data analytics and business decisions.
To conduct virtual/physical audits and ensure the site is up and running smoothly
To ensure OHS compliances adhere and no escalations are raised on certifications
To proactively analyze service reports and raise potential issues to address any possible delays before it occurs
To ensure signoff, collections, payments are done on a timely basis
Ensure the team members are updated, trained on new technology at regular intervals
To ensure customer escalations are addressed on a timely basis

Leadership and Team Management

To direct, supervise and develop a team to achieve assigned targets & maintain customer relationships
To direct, supervise and develop a team to achieve assigned targets & maintain customer relationships
To monitor, equip the team to monitor themselves & engage in constant performance discussion to identify gaps and improve performance
To create a succession plan in order to build a strong second-line leadership team
To develop oneself and team through organizational initiatives like coaching, training, continuous feedback session, etc

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