Sr. Customer Relations Officer - Bengaluru, India - Proforte Global Consulting Pvt Ltd

Description

Primary Responsibilities:

Identifying new business opportunities in US Market

Serve as the first point of contact for prospective clients

Develops an in-depth understanding of client preferences, needs, and concerns

Explore cross selling opportunities through services in a pro-active manner

Assists in the coordination of events/webinars

Qualifications & Requirements:

Higher secondary or equivalent; additional education or training in customer service is a plus

4 to 6 years of US/UK BPO or calling experience; with exposure to call center operations

Proficiency in English both verbal and written

Strong customer service orientation, with good communication and problem-solving skills

Positive mindset and cheerful

A good team player