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- Experience in leading a team in an international voice process
- Excellent verbal and written communication skills
- Ability to handle escalations and resolve conflicts
- Strong problem-solving and decision-making skills
- Proficiency in MS Office and CRM tools
- Strong organizational and time management skills
- Ability to work independently and collaborate with cross-functional teams
- Experience in the International BPO industry is a must
- Bachelor's degree in any discipline
Team Lead - Noida, India - QPED Business Solutions
Description
position2
minimum Experience 2 years
Role Des>cription
This is a full-time role for a Team Leader International Voice. The Team Leader will be responsible for managing a team of international voice process executives, ensuring smooth operations, coordinating with clients, handling escalations, and meeting performance targets. The role requires strong leadership and communication skills and the ability to work effectively in a fast-paced, dynamic environment.
Qualifications