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Gurgaon

    Service Champion(Pan INDIA) - Gurugram, India - 2coms

    2coms
    2coms Gurugram, India

    4 weeks ago

    2coms background
    Description
    Job Description
    We have an Excellent Opportunity for Male Candidates for Automobile Service Champion.

    About Client:

    Our Client is an Indian multinational ride-sharing company, It also operates in other business verticals including financial services and cloud kitchens.

    Role: Automobile Service Champion

    Roles and Responsibilities:-

    1

    Customer Handling

    • Receiving customer with smile and greet him with Politeness, courteousness and professionalism
    • Verify the service requests made by customers & Capture VOC of the customer and update in the system
    • Conversational skill for telephonic as well as face to face discussion
    • Customer communications about repair updates

    2

    Diagnosis

    • Analyse and Diagnose the Scooter to identify number and type of repairs applicable
    • Update the diagnosis report in the WMS (Getafix)
    • Perform repairs & final inspection on the vehicle if the desired repairs as per the customer Voice is performed

    3

    System Handling

    • Track the Customer complaint in Zendesk and update the system on live basis
    • Operate Workshop Management System (Getafix) and ensure 100 % adherence
    • Update operational Status and ETA on timely basis in both CRM and WMS systems
    • Check for scooter health in Telematics Command centre for deep diagnosis

    4

    Technical Repairs

    • Service Champion should be fully equipped with knowledge on OLA Scooter
    • Could able to repair/replace all the parts of the scooter
    • Ensure he/she is updated on OLA technical curricular, news bulletin on EV

    5

    Process and Operational

    • Process adherence at Experience Centre and also ensure bays are clearly marked for Vehicle/Scooters.
    • Invoicing and Payment Collections
    • Ensure bays are free from any foreign materials and fit for serviceability

    6

    Parts Operation

    • Auditing the inventory and ensure system and physical inventory is same
    • Perform GRN and maintain Inventory at Experience Centre
    • Ensuring Warranty part reverse logistics to the Mother workshop

    7

    Safety and Compliance

    • Wear Uniform and Protective Gear while repairing scooter
    • Use Protective Gear and proper handling of Tool Kits while repairing scooter
    • Ensure fire fighting equipments are in place to ensure fire handling


    Requirements

    • Only male candidate.
    • Min qualification: 12th+diploma/graduation/post graduation(NO ITI)
    • Min experience: min 1 year experience in an automobile industry in service sector.


    Benefits

    Upto 19K-23k CTC including PF+ ESIC +Incentive

    Requirements
    Receiving customer with smile and greet him with Politeness, courteousness and professionalism Verify the service requests made by customers & Capture VOC of the customer and update in the system Conversational skill for telephonic as well as face to face discussion Customer communications about repair updates
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