Senior Manager - Bengaluru, India - iimjobs

    iimjobs
    iimjobs Bengaluru, India

    Found in: beBee S2 IN - 1 week ago

    Iimjobs background
    Full time
    Description
    Senior Manager - Operations




    Experience:

    We are looking for a Senior role in Operations to oversee daily activities across functions.

    • Your responsibilities include designing policies, overseeing customer service and building relationships with B2B partners. You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. If you're also committed to productivity and compliance, we'd like to meet you.
    Ultimately, you'll ensure our operations run smoothly and that people are productive.

    • Formulate business strategy with others in the executive team
    • Design policies that align with overall strategy
    • Implement efficient processes and standards
    • Coordinate customer service operations and find ways to ensure customer retention
    • Ensure compliance with local standards
    • Manage contracts and relations with customers, vendors, partners and other stakeholders
    • Evaluate risk and lead quality assurance efforts
    • Oversee expenses and budgeting to help the organisation optimise costs and benefits
    • Mentor and motivate teams to achieve productivity and engagement
    • Report on operational performance and suggest improvements
    Requirements:


    • Proven experience in Operations and exposure to sales and product is good to have
    • Familiarity with all business functions including HR, Finance, and IT
    • Sound knowledge of Excel, data analytics and reporting
    • Good with numbers and financial planning
    • Outstanding communication and negotiation skills
    • Excellent organisational and leadership ability
    • Critical thinking and analytical skills
    • Problemsolving aptitude
    • Graduate/Post graduate in Business Studies