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  • Hospital Billing Trainer - Mumbai - Tech Mahindra Foundation

    Tech Mahindra Foundation
    Tech Mahindra Foundation Mumbai

    2 months ago

    Description

    Please find below the detailed Roles and Responsibilities:

    Roles and Responsibilities:

    • Planning of the teaching program including an orientation program in consultation with the HOD Academics.
    • Planning for students Practical experience, ward assignments and trainings in consultation with

    the HOD Academics.

    • Planning of curriculum with the cooperation and collaboration of the HOD Academics.
    • Competent in Handling Hospital Front desk in terms of Patient Appointments and queries.
    • Preferred Team handling exposure of patient care coordinators.
    • Inbuilt empathy towards the patient and patient relatives.
    • Knowledge of Hospital Billing components for IPD and OPD.
    • Experience of handling TPA coordination and TPA queries for cashless facility.
    • Knowledge of Hospital Billing and tax law applicable to the hospital or healthcare industry.
    • Competent in Professional English (written and spoken) in terms of different professional - operational scenarios.
    • Proficient in training to provide outstanding services and ensure customer satisfaction.
    • To educate students on how to address customer concerns and complaints promptly and professionally.
    • To respond to customer needs and requests in a timely manner.
    • Competent in teaching telephone etiquettes and resolve queries.
    • To train to resolve billing concerns of customers and handle card and cash transactions.
    • Knowledge of healthcare operations and quality parameters.
    • Excellent communication, IT Skills and people skills.

    Desired Skill Sets:

    • Excellent professional knowledge.
    • Excellent written and verbal communication skills.
    • Good computer skills.
    • Broad-minded personality, which is open and curious about new teaching methods, responsible, reliable, team-minded and resilient.
    • Attention to detail, empathy and inclusive approach.

    Qualification: MBA/MHA Hospital and Healthcare management with 1 to 3 years of experience or any graduate with experience in hospital billing department with 3 to 4 years of experience.

    Experience: Minimum 2 years of Clinical experience with one year of experience working in Hospital billing department or 2-4 years of experience in Hospital Management.

    Location: Mumbai (Mira road)

    Term: 3-year fixed term contract

    Request you to please share your updated CV


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