Asst. Manager - Mumbai, India - ICICI Prudential Life Insurance

    ICICI Prudential Life Insurance
    ICICI Prudential Life Insurance Mumbai, India

    2 weeks ago

    ICICI Prudential Life Insurance background
    Description
    Job Details

    Asst. Manager - Service Recovery(Ombudsmen) - Mumbai

  • Yrs
  • Mumbai
  • Asst. Manager
    • Job description

    Role Purpose: To manage Ombudsman cases

    Key Responsibilities:

    Interaction and relationship management with 17 Ombudsman Offices
    Management of Ombudsman complaints from registering the complaints in system, investigating the allegations, conducting detailed root cause analysis, identifying process improvements to offering best possible resolution to the customer
    Attending Ombudsman Hearing of the complaints registered and defending the Company
    Managing the Companys complaints at the Ombudsman CMS online portal
    Preparing MIS and reports both for the internal stakeholder and Regulator