Technology Support Lead - Mumbai, Maharashtra, India

Key Responsibilities · Provide IT Support 24x7 on call production support. · Serve as the primary escalation point for complex technical issues across hardware, software, and network systems. · Monitor and improve helpdesk operations, ensuring timely resolution of support tickets ...

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. · As a Technology Support Lead in Corporate Technology, you will play a leadership role in ensuring the operational stability, availability, and performance of our pro ...

We are seeking a proactive and experienced Customer Support Lead to oversee client servicing support for our BFSI technology products. The role involves leading a support team, managing customer escalations, and ensuring timely resolution of technical and functional issues across ...

Lead L1/L2 support operations for FASTag / NETC / NHAI payment systems in a 24/7 environment. · ...

The Customer Support-Lead will supervise and mentor support analysts, drive root cause analysis (RCA), manage team metrics (KPIs) and service levels (SLAs), identify trends in support requests, implement service improvement reviews to enhance efficiency. · ...

TCS Mumbai hiring for Product Support Lead with experience required: 5 to 7 years and location in Mumbai. · Identifies critical risks and classify their based criticality and work towards the mitigation plan · Prior exposure to Customer facing roles or Prospect interactions is d ...

TCS Mumbai hiring for Product Support Lead · Identifies critical risks and classify their based criticality and work towards the mitigation plan. · Captain multiple stakeholders in large programs. · Maintain project hygiene including MIS reports · ...

Positions- -.Application/Production Support Lead (Linux and Oracle SQL) · Experience-10 to 20 Years · Location-Mumbai BKC · Manditory-Domain Knowledge: Experience in Capital Markets, Trading, or BFSI sectors is highly desirable. · Mode: Work from Office (5 Days a Week)Interview P ...

We at HDFC Life Insurance are seeking a proactive Application Support Lead to lead digital enterprise applications. · Support cloud-based consumer facing/enterprise digital applications. · Troubleshoot backend services, AWS Lambda functions. · ...

The Internet Support Lead is responsible for operational management of proxy solutions including Zscaler. · Proven experience managing proxy technologies like Zscaler Blue Coat or similar solutions. · Strong understanding of web filtering SSL inspection and internet security prin ...

Monitor the entire MADP software infrastructure and applications / interfaces / backend systems, and related application / web servers. · ...

The Product Support Lead will be responsible for providing technical support to customers, implementing process improvement initiatives, managing deliveries within cost and budgets, addressing reported issues, handling multiple stakeholders in large programs. · ...

Join our dynamic team to innovate and refine technology operations impacting the core of our business services. · ...

TCS Mumbai hiring for Product Support Lead. Implements process improvement initiatives and improves and contributes to customer satisfaction. Manages deliveries with in Cost and Budgets. · Maintain project hygiene including MIS. · ...

About Exotel: A leading provider of AI transformation to enterprises for customer engagement and experience. With over 20 billion annual conversations across Omni channel, voice, agents and bots. · Exotel steps forward as your transformative partner, offering an AI-powered commun ...

We are seeking a skilled and experienced Team Lead for Application Development and Support to guide our development team and oversee production support activities. · ...

We are looking for a Java Production Support Lead to join our team. The role involves leading IT clients and working on enterprise level J2EE based web application development and support. · Hands-on experience in React JS, Spring / Spring Boot / Cloud technologies · Experience o ...

Manage and resolve customer queries complaints and escalations ensure timely closure of faults within defined SLAs lead and guide team members to achieve performance targets maintain quality standards and compliance work in UK shift rotational schedules as required. · ...

We are seeking a Production Support-Team Lead to oversee our production support operations in India. The ideal candidate will have extensive experience in managing production support teams, ensuring high availability of applications, and effectively resolving issues in a timely m ...

Morningstar seeks a Product Consultant to join our Global Client Support team in the ESG domain supporting Morningstar's ESG research data and analytical products. The team empowers investors to make more sustainable investment decisions. · ...

Key Responsibilities: · Team Management: · Lead and manage a team of 6-8 members, ensuring that store-related complaints and escalations are handled efficiently and resolved promptly. · Data Analysis Reporting: · Prepare detailed reports and analyze data on customer feedback, com ...