Botnotch Technologies - Mumbai, India - iimjobs

Description

Salesforce (Subject Matter Expert)


Scope of Work:
This individual will be responsible for developing the Business by contributing directly to the sales, profitability, and business growth of Botnotch Technologies; Must identify business opportunities to expand the business


Job Responsibilities:
Business Development Strategy & Planning;

• Take all factors of the previous year's performance, operational cost, and budgets and prepare the Sales plan for the current year
• Conceptualize the Sales / Business Development Strategy for the current year in alignment with the Management's perspectives
• Plan and prepare a detailed Sales plan for the expansion of business opportunities
• Plan detailed Sales Targets and timelines on a monthonmonth basis and align the team to these plans

Sales / Business Development - Operations:

• Be familiar with the company's requirements to be able to offer expert guidance on planning and implementation, or efficiency and success from an existing Salesforce deployment
• Identify business demands, collaborate with various teams to create projects, and receive training and support on the platform
• Create Salesforce training and certification content with external consultants
• Be the SME for creating Admin, Developer, and consultant certification training content in Salesforce
• Create structures and curriculum for our Salesforce content creation
• Create and improve on the current content creation guidelines and templates
• Create a Salesforce User manual & tests for internal users
• Engage with customers in presales and sales cycle and develop the course of action
• Review customer CRM process and identify the gaps and optimization opportunities
• Review project documentation and ensure documents are kept uptodate
• Should work in tandem with the Business Analyst
• Conduct product demos and Proof of Concept (POC)
• Should provide client consultations and work with remote delivery teams
• Use the Salesforce platform to meet business objectives by helping them implement specific client solutions and keep the platform maintained

Stakeholder Management & Reporting:

• Coordinate with internal and external teams to work effectively on the Salesforce platform
• Prepare regular status reports and submit them to the leadership team
• Create an environment that promotes collaborative learning and collective ownership of responsibilities
• Evaluate the impact of the delivery to the client with effective monitoring tools
• Work cohesively with the Team and the Management to achieve the desired organizational goals