Lead Analyst - Bengaluru - Aptean India

    Aptean India
    Aptean India Bengaluru

    5 days ago

    ₹900,000 - ₹2,200,000 (INR) per year *
    Description

    Lead Fulfilment Analyst, License Management Job Summary

    The Lead Fulfilment Analyst is responsible for executing and managing end-to-end fulfilment transactions on a daily basis. This role involves managing licensing for Aptean and third-party products, coordinating with various teams and vendors, and mentoring junior staff.

    • Owning the end-to-end of the fulfilment activities.
    • Daily fulfilment transactions, purchase order creations and approvals with multiple 3rd party vendors procuring licenses for customers.

    Fulfillment Responsibilities:

    • Maintaining compliance with contractual terms, licensing requirements, internal policies, regulatory guidelines monitoring queues workloads exceptions to ensure deliveries timelines are met
    This includes acting as primary point of contact SME handling complex high-value or escalated cases resolving within defined SLAs proactively identifying risks dependencies potential delays communicating effectively to stakeholders reviewing output quality accuracy adherence processes collaborating sales account managers product leaders legal team support stakeholders driving continuous improvement initiatives SOP creation updates standardization across operations tracking analyzing KPIs trends error patterns recommending corrective actions controls supporting system enhancements UAT process changes related tools workflows preparing analysing reports dashboards management decision-making.
    The ideal candidate will have hands-on experience in license management procurement operational execution ownership complex cases stakeholder engagement customer satisfaction analytical problem-solving skills strategic tactical thinking transactional accuracy communication collaboration proficiencies Excel reporting software subscription-based environments preferred Salesforce tool proficiency.
    * This salary range is an estimation made by beBee
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