Lead Analyst - Bengaluru - Aptean India

    Aptean India
    Aptean India Bengaluru

    8 hours ago

    Technology / Internet
    Description

    JOB TITLE: Lead Fulfilment Analyst, License Management

    GENERAL JOB SUMMARY

    The role involves managing licensing for Aptean and third-party products, coordinating with various teams and vendors, and mentoring junior staff. The Lead Fulfilment Analyst is an individual contributor (IC) role responsible for executing and managing end-to-end fulfilment transactions on a daily basis, while also acting as a subject matter expert within the fulfilment function. The role combines hands-on operational execution with ownership of complex cases, process improvements, stakeholder engagement and improving customer satisfaction to ensure accurate, timely, and compliant fulfilment of products and services.

    KEY RESPONSIBILITIES

    • Lead and take ownership of the end-to-end of the fulfilment activities.
    • Perform daily fulfilment transactions, purchase order creations and approvals. Work with multiple 3rd party vendors on procuring and renewing licenses for end customers.
    • Handle complex, high-value, or escalated fulfilment cases, ensuring resolution within defined SLAs.
    • Lead M&A 3rd party Integration, prepare solution document, SOPs post integration and streamline the new product lines
    • Ensure fulfilment activities comply with contractual terms, licensing requirements, internal policies, and regulatory guidelines.
    • Monitor daily fulfilment queues, workloads, and exceptions to ensure deliveries and timelines are met.
    • Act as the primary point of contact and subject matter expert (SME) for fulfilment-related queries and escalations.
    • Review work output for quality, accuracy, and adherence to processes.
    • Collaborate with sales, account managers, product leaders, legal team, third party vendors, support and stakeholders to resolve all fulfilment discrepancies and requirements.
    • Proactively identify risks, dependencies, and potential delays and communicate them effectively to stakeholders.
    • Identify gaps, risks, and inefficiencies in fulfilment processes and drive continuous improvement initiatives.
    • Maintain and contribute to SOP creation, updates, and standardization across fulfilment operations.
    • Track and analyze fulfilment KPIs, trends, and error patterns; recommend corrective actions and controls.
    • Support system enhancements, UAT, and process changes related to fulfilment tools and workflows.
    • Prepare and analyze fulfilment reports and dashboards to support management decision-making.

    Work Experience

    • 8 -11 years of hands-on experience in license management, fulfilment and procurement process
    • Strong understanding of fulfilment lifecycles, and entitlement or licensing models and revenue recognition concepts.
    • Experience in software, SaaS, or subscription-based fulfilment environments.
    • Strong analytical skills.

    Knowledge, Skills and Abilities

    • Strong attention to detail and transactional accuracy.
    • Good communication skills (verbal and written)
    • Excellent analytical and problem-solving skills.
    • Ability to think strategically and tactically, with excellent attention to detail
    • Ability to manage daily execution while handling complex issues and escalations.
    • Ability to embrace change and work to achieve goals
    • Strong stakeholder communication and collaboration skills.
    • Process-driven mindset with a focus on continuous improvement.
    • High ownership, accountability, and customer focus.
    • Proficiency in Excel and operational reporting tools.

    Preferred Experience

    • Experience working with Salesforce tool
    • Experience in software, SaaS, or subscription-based fulfilment environments.
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