Sales Operations Manager - Bengaluru / Bangalore - confidential

    confidential
    confidential Bengaluru / Bangalore

    6 days ago

    Full time ₹800,000 - ₹2,000,000 (INR) per year *
    Description

    Job Description

    The Salon Operations Manager is responsible for driving operational excellence across all salons by overseeing daily operations, ensuring compliance, driving performance metrics, and maintaining strong cross-functional collaboration. This role also plays a key part in team development, sales impetus, and ensuring smooth salon launches and transitions.

    Responsibilities

    Requirement 

    • Leadership & People Development
    • Operational Planning & Execution
    • Data-Driven Decision Making
    • Customer Experience Management
    • Compliance & Process Orientation
    • Communication & Collaboration

     Responsibilities:

    • Operational Oversight & Sales Impetus
    • Review the Sales Impetus Checklist with Outlet Managers weekly to ensure data availability, comprehension, and accurate provisioning.
    • Ensure templating, reporting formats, and education on dashboards are effectively delivered and understood by all outlet leads.
    • Facilitate weekly submission of calls dashboards and monthly overviews on team performance, culture, and skill indicators.
    • Cross-functional Collaboration
    • Liaise with L&D, HR, CRM, and Finance teams to ensure seamless integration of operational activities and people-focused initiatives.
    • Ensure consistent implementation of policies, training calendars, and customer service protocols.
    • Staffing & Roster Management
    • Conduct monthly staffing metric reviews to identify hiring needs, plan internal transfers, and support manpower fulfillment.
    • Lead weekly roster planning and provisioning to ensure effective coverage.
    • Compliance & Governance
    • Coordinate with CRM for weekly issue resolution reporting.
    • Review discounting trends bi-weekly; raise flags on policy deviations.
    • Ensure all Modes of Finance are active and functional across all salons; resolve any related issues.
    • Incentive & Requisition Management
    • Oversee incentive processing and disbursement for salon teams.
    • Ensure timely requisition of standard issue items for salon personnel.
    • Conduct monthly audits of POC hierarchies and credentialing compliance.
    • Salon Launches & Dry Runs
    • Lead dry runs and ensure operational readiness of new salon openings.
    • Monitor the pre-opening checklist comprehensively, starting one month prior to launch.
    • Team Engagement & Grievance Management
    • Conduct weekly connects with Ops Executives and overall salon team to understand operational challenges, resolve grievances, and provide counselling where required.
    • Onboarding & Training
    • Facilitate comprehensive New Hire Onboarding in coordination with HR and L&D teams.
    • Sales & Revenue Management
    • Drive achievement of sales targets across all outlets by collaborating with Outlet Managers, monitoring performance metrics, and implementing corrective actions as needed.
    • Ensure revenue operations are streamlined and aligned with business goals through focused planning, campaign execution, and tracking of key revenue drivers.

    Qualifications and Education Requirements

    • Masters in management

    Preferred Skills

    • Bachelor's degree in Marketing, Business Administration, or a related field.
    • MBA in Marketing is preferred.

    Experience

    • 8+ years of relevant industry experience
    * This salary range is an estimation made by beBee
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