sales counselor - Jamnagar, Gujarat

Job summary

Counsel patients according to their needs and wishes, address concerns and problems, and provide solutions. Regular follow-up of leads and attendance at weekly and quarterly meetings are compulsory. Achieve and maintain patient retention, lead conversion, and patient conversion goals. Handle and resolve patient grievances in a timely manner.

Responsibilities

• Counsels patients to address their concerns and problems, and provide solutions.
• Regular follow-up of all leads in recommended time.
• Weekly and quarterly meeting attendance compulsory.
• Handle and resolve patient grievances in recommended period of time.
• Follow and improve standard operating protocols set by the organization.
• Get regular training and knowledge about all services.
• Attend training programs, workshops, and other activities organized by the company.
• Provide best hospitality to each and every patient.
• Be responsible for the welfare of each individual in the unit and do all possible to solve problems.
• Provide guidelines to patients to improve skin health.
• Improvement of counseling skill as per analysis of audit report.
• Update report on daily basis and analysis of the report.
• Do ethical counseling to each and every patient.
• Additional responsibility given by management and superior.
• For category S (small) clinics, counselor is responsible for all tasks of front desk.
• Cash handling, cash deposit, general administration work.
• General accounting work.
• Taking patient photographs according to protocol and updating in software.
• Updating daily, weekly, and monthly report regularly.
• Maintain stock report.
• Do admin work.
• Do maintenance work.

Job description