- Support analysts handle customer or user inquiries and troubleshoot technical issues.
- They investigate problems reported by users, identify the root cause of the issue, and provide solutions or workarounds to resolve the problem.
- This may involve remote assistance, phone support, email communication, or using a ticketing system to track and manage support requests.
- Support analysts engage in effective and empathetic communication with customers or users.
- They listen attentively, ask relevant questions to understand the issue, and provide clear instructions or explanations to help users resolve their problems.
- They maintain a professional and friendly tone throughout the interaction.
- Support analysts possess in-depth knowledge of the product or service they support.
- They are familiar with the software, hardware, or systems involved and stay updated with the latest features, updates, and known issues.
- They may collaborate with development or engineering teams to escalate and resolve complex issues.
- Support analysts contribute to the creation and maintenance of documentation, knowledge base articles, FAQs, or user guides to help users find answers to common questions or self-resolve issues.
- They document solutions for common problems to build a knowledge repository for future reference.
- If an issue cannot be resolved at the support analyst level, they escalate it to higher-level support or development teams.
- They effectively communicate the problem details and provide any relevant information or logs to aid in the escalation process.
- Support analysts collaborate with other teams to ensure timely and effective resolution of complex issues.
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We are looking for candidates with 3 + years of experience in Linux and Windows. · ...
Pune Full time5 days ago
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Responding to customer requests via email telephone support calls and other mechanisms logging of such calls provision of advice and assistance relating to products services raising handling of faults as appropriate reproduction of reported problems documentation resolution escal ...
Pune, Maharashtra1 month ago
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Handle technical issues and troubleshoot problems remotely. · Troubleshoot technical issues and provide solutions. · ...
Pune Full time5 days ago
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This role involves performing administrative tasks in Excel/Access etc., reviewing duplicates and statements, participating in active learning to enhance skillset. · ...
Pune Full time5 days ago
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This role involves managing and supporting the ITRS Genos environment with hands-on changes, designs and implementation of solutions provided by core team. · ...
Pune1 week ago
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Support Analyst. · May perform administrative tasks like Excel / Access, etc. · Conduct duplicates and statements review · ...
Pune Full time5 days ago
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We are building a new ServiceOps team that combines Service Desk and Network Operations Center (NOC) capabilities. As a Technical Support Analyst, you will be responsible for delivering end-to-end IT support and proactive monitoring of infrastructure, network, and applications. · ...
Pune, Maharashtra1 month ago
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This role involves providing customer support and technical assistance to clients. · ...
Pune1 month ago
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The ETL Support Analyst will provide comprehensive support for ETL/Data Integration processes. · ...
Pune, Maharashtra1 month ago
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The Customer Support Analyst will be responsible for maintaining/enhancing customer relationships, ensuring customer deliverables and queries are addressed efficiently through NielsenIQ proprietary platforms. · ...
Pune2 weeks ago
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Job summary The Product Support Analyst (L1) will act as the first line of support for customers, leveraging technical skills and product expertise to resolve incidents efficiently. · ...
Pune1 month ago
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The Application Support Analyst is responsible having a good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain, · identify and define enhancements to existing applications.Performs other duties and functions as assigned ...
Pune Full time3 weeks ago
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We are looking for a skilled AML Analyst with strong SQL expertise and hands-on experience with to support AML monitoring, reporting, and compliance activities. · ...
Pune1 month ago
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We are hiring Technical Analysts with strong SQL and problem-solving skills to support our growing client base. · ...
Pune2 weeks ago
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The Applications Support Analyst is responsible for providing functional and technical support to users for applications or systems. · Provide functional and technical analysis. Troubleshoot and resolve escalated tickets and communicate the solution to customers via the Service D ...
Pune, Maharashtra3 days ago
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The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services including record/documentation maintenance storage & retrieval of records account maintenance imaging and the opening of accounts in coordination with the Operations - Core Team ...
Pune OTHER2 weeks ago
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The Product Support Analyst will act as the first line of support for customers, · leveraging technical skills and product expertise to resolve incidents efficiently.Work as an L1 support team member to resolve customer product incidents. · Diagnose, investigate, and implement wo ...
Pune1 month ago
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We are looking for a Support Analyst to join our IT Production Support team in Pune. As a member of this team you will play a crucial role in maintaining and improving our Sales & Research business systems. · ...
Pune, Pune, India1 week ago
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PACCAR India is seeking an experienced Sales Support Analyst (Dealer Experience) to ensures seamless support for PACCARs Kenworth and Peterbilt dealer networks by resolving order-related issues and delivering exceptional customer experience spanning various communication channels ...
Pune4 weeks ago
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Provide technical support for Azure Kubernetes Service environments ensuring high availability security and scalability of clusters troubleshoot and resolve issues related to container orchestration Kubernetes clusters pod deployments network configurations resource management mo ...
Pune2 weeks ago
Support Analyst - Pune - confidential
Description
Issue Resolution:
Customer/User Interaction:
Technical Expertise:
Documentation and Knowledge Base:
Escalation and Collaboration:
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Support Analyst
Full time confidential- Pune
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Support Analyst
Only for registered members Pune, Maharashtra
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Support Analyst
Full time confidential- Pune
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Support Analyst
Full time confidential- Pune
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Support Analyst
Only for registered members Pune
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Support Analyst
Full time confidential- Pune
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Technical Support Analyst
Only for registered members Pune, Maharashtra
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Customer Support Analyst
Only for registered members Pune
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ETL Support Analyst
Only for registered members Pune, Maharashtra
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Customer Support Analyst
Only for registered members Pune
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Product Support Analyst
Only for registered members Pune
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Applications Support Analyst
Full time Only for registered members Pune
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Application Support Analyst
Only for registered members Pune
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Application Support Analyst
Only for registered members Pune
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Applications Support Analyst
Only for registered members Pune, Maharashtra
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Collections Support Analyst
OTHER Only for registered members Pune
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Product Support Analyst
Only for registered members Pune
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Support Analyst, Sales
Only for registered members Pune, Pune, India
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Sales Support Analyst
Only for registered members Pune
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Application Support Analyst
Only for registered members Pune