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    • Fraud Analyst - Noida, India - Barclays

    Barclays
    Barclays Noida, India

    1 month ago

    Barclays background
    Description

    Job Description

    Embark on a transformative journey as Fraud Analyst at Barclays, where you'll play a pivotal role in shaping the future.

    To thrive in this role, you'll need some previous experience in:

    • Experience in Fraud Analyst role or Customer service role.
    • Good communication skills.
    • Should have experience in voice.

    You may be assessed on key essential skills relevant for success in this role, such as risk and controls, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

    This role is based out of Noida.

    Purpose of the Role

    To provide exceptional customer service while resolving more complex customer needs/requests.

    Accountabilities

    Provision of customer service through various communication channels including chat, email, and phone.

    Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalized resolution for each case.

    Collaboration with teams across the bank to align and integrate customer care processes.

    Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.

    Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.

    Resolution of specific customer inquiries and issues related to the bank's products and services, including account balances, transactions, and payments.

    Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.

    Identification of industry trends and developments to implement best practices to improve customer care efficiency and effectiveness.

    Analyst Expectations

    Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.

    Identify escalation of policy breaches as required.

    Take responsibility for customer service and operational execution tasks.

    Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulations, and codes of conduct.

    Gain and maintain an understanding of your role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.

    Work within well-defined procedures that may involve a variety of work routines.

    Demonstrate an understanding of the procedures.

    Evaluate and select the appropriate alternatives from defined options.

    Make judgements based on the analysis of factual information.

    Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.

    Barclays Values and Mindset

    All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge, and Drive.

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