Customer Service Agent - Mumbai, Maharashtra
1 month ago
Job summary
Answer incoming calls respond to emails and chats explain company's features products and services make billing adjustments in accordance with company policies assist customers with service or feature modifications on account respond to any disruption of service issues open trouble ticket depending on the nature of the service issue analyse isolate and diagnose customer service trouble route ticket to appropriate department for resolution provide existing trouble ticket status to customers coordinate customer premise visit with on-ground team escalate customer complaints in accordance with company polices.
Job description
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