National Head - Gurgaon/Gurugram, India - iimjobs

    iimjobs
    iimjobs Gurgaon/Gurugram, India

    3 weeks ago

    Iimjobs background
    Full time
    Description
    National Head- Customer Service-After Sales-Medical Equipment


    Location:
    Head Office, Gurgaon


    Level:
    Deputy General Manager


    Job Responsibilities :

    • Supporting a team of 20 RSM/ASM, 25 Channel Partners working in field across India for the smooth service delivery to customers.

    Strategic Planning & Execution:

    • Devise Service Strategy for each of the product line.
    • Initiate and lead the activities to implement strategy
    • Hand in Hand Co-Ordination with Sales Team to grow Business Network Planning:
    • Optimize the service delivery network across India as per business needs.
    • Identify, Evaluate and Appoint efficient and energized resources as a part of network.
    • Design, Implement & Monitor Partner Evaluation tools and KPI Operational Management:
    • Drive service KPI's and Customer Satisfaction
    • Continuous rigor and drive for change to bring operational excellence.
    • Regular interlocks between service & sales team for customer Issues and business development Service Business & Cost:
    • Drive Service Business and Revenue Targets for the year.
    • Bring Operational efficiency to control cost. Design measures to control parts and labor cost.
    • Drive service pricing initiatives and contracts portfolio to suite market and business needs

    People Management:

    • Utilize the Performance and Development Plan to communicate and assess performance objectives, competency lists and development plans for direct reports
    • Ensure effective performance management system is implemented and aligned with overall organization.
    • Provide support, recognition and feedback to assist associates to achieve their performance standards
    • Act as coach, guide and mentor employees.

    Education/Skillset/Experience:

    • Candidate should have Degree in Electronics/Electrical engineering with 1520 years of service experience with min 5 years in National role. An MBA is a preferred choice.
    • Excellent in communication skills.
    • Must have Experience in Healthcare Domain. Experience in Healthcare Imaging technologies will be an added advantage.