- Ownership of all teams and the quality procedures in the India Support Center.
- Preparation of work plans, optimization proposals and development procedures;
- Resolving client escalations;
- Reaching KPIs and setting yearly performance goals for the teams;
- Act as a backup for the Managers in their responsibilities;
- Daily supervision of the results and taking measures on time in order to mitigate crisis;
- Support any operational activities as needed;
- Conduct Regular syncs with the Service Managers from the respective regions;
- Conduct regular meetings with team members;
- Responsible for resource allocation, vacation planning, bonus preparations;
- Responsible for the QA forms review;
- Participation in interviewing and hiring process;
- Reviewing Employees' performance, identifying training needs and defining training sessions.
- 8-10 years experience in operational management
- Bachelor's degree.
- Good command of English language (written & verbal)
- Experience in project and people management
- Comprehensive understanding of support delivery process
- Expertise in Quality Assurance
- Excellent organizational, interpersonal and leadership skills
- Taking an analytical approach to problem solving;
- Highly motivated;
- Independent;
- Ability to multitask in a very fast-paced environment
Service Operational Manager - Greater Bengaluru Area, India - SolarEdge Technologies
Description
Power the Future with us
SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries.
Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.
By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive.
The Service Operational Manager is a key position responsible for the delivery of daily operational excellence, process innovations and improvements over the team performance and productivity.
The Service Operational Manager defines, monitors, measures and reports against set standards. You must balance the needs and the expectations of users, partners and stakeholders.
What will you be doing?
Requirements:
SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.